Jess Richardson

• Managing the company's environmental health and safety programs at the project level, driving a safety oriented approach to work
• Coach supervisors on effective leadership strategies for managing safe work environments within their teams.
• Reduce incident rates through comprehensive safety training programs for all employees on a monthly basis
• Developing environmental health and safety materials for on-site, online and in classroom training
• Coordinating and presenting safety training to support client requirements including but not limited to: new hire orientation, fall protection, confined space, lockout/tagout and hazardous materials.
• Routinely monitoring the workforce for unsafe behaviors, inspecting facilities, machinery and equipment to identify and correct potential hazards to ensure safety regulation and compliance.
• Responsible for leading the implementation of prevention-focused environmental, health and safety programs as well as developing, implementing and conducting safety awareness training for managers, supervisors and employees at all 8 locations nationwide.
• Maintain accident records, according to OSHA guidelines (OSHA 300/300A/301 forms)
• Previous completion of OSHA 30, MSHA 24, DOT HAZMAT with solid knowlege of OSHA regulation, FMCSA, DOT, and Hazard recognition.

• Well versed in equipment, parts and operational processes of the refinery and all units.
• Managed multiple units at once being the only expeditor on night shift at the beginning of the project. (FCC, GRU, HTU3, Alky, Poly, Coker)
• Experience in warehouse processes to obtain parts and supplies
• Knowledge of pressure relief valves, gate valves, flanges, blinds, exchangers, gaskets, PPE (personal protection equipment), fresh air supplies and equipment, tools and miscellaneous needs of the crews.
• Able to prioritize and be efficient to get crews materials and supplies.

• Worked at 3PL, thrid party logistics management company that took over logistics and transportation for a national pallet manufacturer and distributor.
• Evaluated current operation and production, the volume of deliveries and pick-ups, customer base, studied traffic patterns to establish more efficient routes and times, tracked dwell time/detention time to determine if the delay ws due to production or the customer.
• Rewrote the transportation plan and put into motion, managed accordingly.
• Managed all payroll and invoicing for employees and leased vehicles on contract, maintained budget allotted.
• Hired/on-boarded all new employees, handled all DOT regulation paperwork and requirements with the FMCSA Drug and Alcohol Clearinghouse.

Was asked to come back to my prior position that I held from May 2017 to February 2018. Job responsibilities listed on other section.

• Started out Part Time while working Full Time at CTI Inc., held both positions concurrently until TuSimple had a Full Time position open 3 months later.
• Coordinate and schedule for both Revenue and Brokerage sides of the business. Proactively communicate with all customers about issues with service by servicing as the main point of contact for all accounts.
• Build and maintain customer relations and repore
• Troubleshoot logistic issues and strive to resolve quickly and efficiently, relay information through the proper channels to ensure adequate service levels were being maintained and met through delays.
• Create, input, process and confirm all customer accounts in TMS Truckmate for TuSimple Inc. and TS Logistics.
• Forecast capacity needs and coordinate with managers to verify capacity and resource availability
• Train other employees who are a part of the logistics and operations team in Tucson and Dallas.
• Coordinated service and scheduling for all construction trades at Tucson Headquarters

• Create, assign, schedule and dispatch all copper concentrate for multiple customers throughout the state of Arizona and New Mexico.
• Coordinate and communicate with maintenance and service providers to keep equipment operational, schedule all preventative maintenance and repairs for trucks and trailers.
• Managed a team of dispatchers while leading and delegating job assignments, tracking project status, processing payroll and conducting safety training for all dispatch and drivers on-site.
• Generated daily reports to track and log production, costs and man hours required to complete assignments to be within the guidelines of the scope of each project.
• Managed a team of 4 dispatchers, 80 drivers and 4 heavy equipment operators on a 24/7, 365 day operation.
• Reported and maintained repairs/maintenance logs for all heavy equipment in place at the mines.
• Knowledge, experience and versatility to cover other dispatch's commodities.

• Schedule, dispatch and maintain a fleet of Belly Dumps, End Dumps, Super 18 and 10 Wheel Dump Trucks
• Manage and supervise multiple shifts of over 40 drivers, 4 equipment operators and 4 shop mechanics
• Receive, process, invoice and dispatch all incoming customer orders including commercial and residential customers.
• Maintain accurate records, hours of service logs, new hire paperwork, DOT regulation paperwork, Driver Vehicle Inspection Reports and Equipment Service Logs for drivers and operators
• Knowledge of asphalt and aggregates, their applications and specific pricing with trucking rates
• Knowledge of heavy equipment, preventative maintenance, service and repairs. Ordered parts and scheduled maintenance accordingly.
• Create sales orders and invoices for hourly hauls, tonnage hauls and delivered cost for material plus trucking
• Maintained Environmental Health and Safety program with monthly training courses for all employees
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness

• Resolved customer complaints while prioritizing customer satisfaction and loyalty
• Took ownership of customer issues and followed problems through to resolution
• Worked along side sales teams to understand processes and enhance after sales support
• Build/route daily schedules for service, warranty and new build install teams
• Worked with all major construction home builders as well as custom home builders across Souther Arizona
• Assisted staff with resolving complex customer issues and implementing targeted solutions
• Built rapport with customers and vendors to ensure the best quality of service was displayed and the reputation of excellent customer service and quality was maintained
• Handled all customer requests, warranty issues, concerns and complaints