Summary
Overview
Work History
Education
Skills
Timeline
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Jess Rivers

Operations Manager

Summary

Energetic, collaborative, and detail-oriented Operations professional with extensive experience in planning and problem-solving. Proven expertise in developing and implementing process improvements to enhance business plans and day-to-day activities. Approaches every task with an efficiency mindset. Known for reliability, results-driven attitude, and indefatigable work ethic. Possesses solid understanding of the food access landscape, excellent communication skills, and efficient multitasking abilities.

Overview

16
16
years of professional experience

Work History

Agency Manager

Boston Area Gleaners
07.2021 - 01.2025
  • Managed the distribution process of gleaned and donated produce to 64 food access agencies throughout Massachusetts, Rhode Island, and New Hampshire.
  • Established and fostered strong relationships with partner food access agencies and organizations through consistent, attentive dialogue.
  • Provided excellent customer service by curating custom weekly produce orders that aligned with the needs of each organization's clientele and food distribution model.
  • Created membership contract agreements with new and existing partners; increased partner roster from 39 to 64 over a 3 year period.
  • Worked closely with Logistics Manager to establish efficient, daily trucking routes within the specific delivery windows of partner agencies.
  • Maintained accurate inventory tracking and reporting through a customized CRM software program (Salesforce).
  • Collaborated with internal operations team to ensure accuracy in preparing orders within tight timeframes; responded efficiently to unpredictable circumstances.
  • Participated in regular group volunteer sessions to sort and pack produce for distribution.

Event Manager

streamlinevents
05.2018 - 12.2018
  • Developed and managed logistics and on-site program operations for executive and corporate events ranging in size from 25-3500 attendees.
  • Built strong account relationships and maintained positive interactions through impeccable program management and strong interpersonal communications.
  • Created detailed master event specification documents for vendors to ensure accurate delivery of contracted services.
  • Efficiently addressed change orders and shifting deadlines to adhere to event execution deadlines.

Content Producer (contract Position)

Blueprint NYC
01.2018 - 04.2018
  • Created and implemented production schedules and timelines for client-focused program assets.
  • Orchestrated scheduling needs by prioritizing project workloads; redirected team focus as each project necessitated to maintain workflow efficiency.
  • Managed a nationwide group of content contributors (artists, videographers, graphic and print vendors) keeping them on schedule and on budget for content deliverables.
  • Partnered with digital creative team to ensure correct file formats and delivery methods for content utilized at events.

Senior Brand Experience Event Producer

The North Face
San Leandro, California
08.2008 - 09.2017
  • Spearheaded project management protocol for 12-15 annual trade shows, internal sales meetings, and key corporate events nationwide; pre-production planning to on-site execution.
  • Partnered with creative teams to develop visual and digital elements that conveyed an authentic brand experience.
  • Maintained healthy project flow via regular status meetings both internally and with outside agencies to ensure efficiency of change orders, updates, and project status.
  • Managed all quoting and invoicing aspects of project executions and ensured compliance to annual company budget; partnered with internal Accounts Payable Department for timely vendor payments.
  • Cultivated team collaboration, ensuring that all project contributors were well-informed of complete project life cycle.

Education

Bachelor of Arts - Communications

University of Massachusetts
Amherst, MA

Skills

Teamwork and collaboration

Relationship building

Effective communication

Adaptability and flexibility

Decision-making

Multitasking Abilities

Operational efficiency

Time management

Organizational skills

Teamwork and collaboration

Timeline

Agency Manager

Boston Area Gleaners
07.2021 - 01.2025

Event Manager

streamlinevents
05.2018 - 12.2018

Content Producer (contract Position)

Blueprint NYC
01.2018 - 04.2018

Senior Brand Experience Event Producer

The North Face
08.2008 - 09.2017

Bachelor of Arts - Communications

University of Massachusetts

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Jess RiversOperations Manager