Summary
Overview
Work History
Education
Skills
Websites
AREAS OF EXPERTISE
Timeline
Generic

Jessica Searcy

Augusta,GA

Summary

Recent graduate with foundational knowledge in Accounting and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Service Consultant

Progressive
09.2023 - Current
  • Company Overview: Capably solves problems, educates, and answers questions from customers regarding coverage, rate, billing issues and general policy reviews. Also, identifies the customers’ insurance needs and recommends additional products and coverages.
  • Handles inquiries and transactions for single or multiple lines of business and states.
  • Identifies the customer’s motive for calling and understands the customer’s insurance needs.
  • Adds and deletes vehicles, drivers, and coverage from existing policies.
  • Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.
  • Advocates for and educates on Progressive’s products and services.
  • Uses software applications to track, gather information, and answer inquiries.
  • Partners with a coach or supervisor to continually develop skills and improve results.
  • Stays current on products, services, and procedures.
  • Remains flexible to better meet the needs of the customer.
  • Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.
  • Building relationships with our customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.

Process Assistant/Team Leader

Amazon
08.2019 - 08.2024
  • Company Overview: Work within a series of positions that have increased in scope and responsibility with each promotion to support all phases and areas of operation, from receipt, inspection, and storage of incoming products to order processing, preparation, and delivery.
  • Support the Area Manager in leading teams and activities involved in fast-paced operations at a high-volume facility.
  • Participate in the development of goals, strategy, and performance initiatives for the location. Implement policies and procedures that align with goals of the business unit as well as the overall vision of the organization.
  • Assist the Area Manager in employee hiring, training, and supervision. Mentor team members on best practices for successful operations and services. Create schedules and assign tasks for optimal coverage. Develop incentives that encourage employees to achieve goals. Monitor individual and team performance. Facilitate regular meetings to discuss new company information and updates. Support Human Resource functions such as onboarding, personnel paperwork, time tracking, employee relations, professional development, and reviews.
  • Work directly with a high volume of internal and external contacts that included internal managers and staff, colleagues in other departments, customers, and business partners. Build solid working relationships while discussing needs and offering solutions. Serve as a main point-of-contact and a liaison between parties. Promptly resolve any issues.
  • Support the Area Manager with operational, financial, and administrative functions of the location. Monitor budgets and finances. Maintain inventory levels. Create and manage records of all activities and information. Attend meetings with the Area Manager and Executive Leadership to present reports and offer recommendations for further success.
  • Received, inspected, labeled, and moved incoming stock and materials. Reviewed, picked, and filled orders. Oversaw the packing and shipment of orders. Ensured an organized warehouse throughout the process.
  • Trained and assisted in supervision of employees as a senior Fulfillment Associate. Supported Process Assistants and Area Managers with day-to-day operations and administration.
  • Worked at two different sites as a Process Assistant as well as an away team to help launch new buildings.
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Frequently inspected production area to verify proper equipment operation.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collected, arranged, and input information into database system.
  • Conducted training and change management processes to improve operations.

Education

Bachelor of Science Degree - Accounting

Strayer University

Skills

  • Windows Operating Systems and Microsoft Office Suite
  • Customer relations
  • Client relationship building
  • Cash handling
  • Partnership building
  • Complaint resolution
  • Account management
  • Technical support
  • Company and industry-specific programs for data management, sharing, and reporting
  • Web-based tools and applications for online research and communications
  • Warehouse machinery and equipment such as forklifts, cherry pickers, and pallet jacks

Websites

AREAS OF EXPERTISE

  • Strategy and Plans
  • Development of Policies and Processes
  • Employee Hiring and Training
  • Team Leadership/Management
  • Internal and External Communications
  • High-Volume Fulfillment Operations
  • Standards, Regulations, and Compliance
  • Performance Tracking
  • Positive Improvements
  • Management-level Records and Reports
  • Special Projects and Initiatives

Timeline

Service Consultant

Progressive
09.2023 - Current

Process Assistant/Team Leader

Amazon
08.2019 - 08.2024

Bachelor of Science Degree - Accounting

Strayer University

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