Jessica Smith

• Assisted clients with daily living needs to maintain self-esteem and general wellness. 4-6 patients at time
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders. 2 -3 patients at at time
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted patients with self-administered medications.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Assisted with daily living activities, running errands, and household chores.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Assisted patients with self-administered medications
• Provided safe mobility support to help patients move around personal and public spaces
• Replaced bandages, dressings and binders to care for wounds and encourage healing
• Handled incoming mail, bills and invoices and completed appropriate actions
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
• Scheduled daily and weekly care hours for client caseload
• Liaised with key accounts to deliver targeted administrative household support
• Maintained entire family's schedule and organized events
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development
• Identified needs and coordinated plans for travel and out-of-town functions
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
• Maintained strong connections within caregiver community to gain continuous knowledge
• Entrusted to handle confidential and sensitive situations in professional matter
• Transported clients to and from medical appointments with safety and efficiency
• Completed regular check-ins and progress report for each client
• Recorded status and duties completed in logbooks for management
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
• Guided patients to restroom to support bladder and bowel relief requirements
• Monitored clients' overall health and well-being and noted significant changes
• Cooked meals and assisted patients with eating tasks to support healthy nutrition
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
• Provided compassionate and patient-focused care to cultivate well-being
• Laundered items, changed sheets and made bed to keep patients' bedroom clean
• Assisted with daily living activities, running errands, and household chores
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
• Recognized and reported abnormalities or changes in patients' health status to case manager
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
• Transported individuals to events and activities, medical appointments, and shopping trips
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Built strong relationships with clients to deliver emotional support and companionship
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders
• Assisted clients with daily living needs to maintain self-esteem and general wellness

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and maintained safe and secure work environments for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained new employees on proper protocols and customer service standards.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mananged at leat 6 to 8 people at time depemding on the shift.
• Managed many differnt spots at a time and had to muliptask.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Helped customers locate products and checked store system for merchandise at other sites
• Prepared merchandise for sales floor by pricing or tagging
• Rotated stock and restocked shelves to maintain product availability and store appearance
• Managed returns, exchanges and refunds in accordance with store policy
• Answered customer questions about sizing, accessories, and merchandise care
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Provided positive first impressions to welcome existing, new, and potential customers

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Supported needs of 5+ residents under long-term care

Completed clerical tasks such as filing, copying, and distributing mail.

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Collaborated with various departments to complete assigned tasks.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Delivered clerical support by handling range of routine and special requirements.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Assisted with budgeting and financial management to keep office operating within budget.
• Monitored security to help maintain equipment, data and information safety.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Purchased and maintained office supplies.
• Coordinated and scheduled meetings and appointments.
• Created and maintained detailed records of all office activities.
• Assisted with onboarding of new employees.
• Answering many phone calls at time and making sure they reached to right person in the office and answered all the queations they may have had.
• Completed clerical tasks such as filing, copying, and distributing mail
• Interacted with customers by phone, email, or in-person to provide information
• Maintained and updated office records, both digital and physical
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments