JESS SMITH
St. George,UT
Summary
Solutions-driven professional with a track record of transforming manual workflows into scalable, tech-enabled systems. Expert in bridging the gap between operational needs and strategic growth through innovative initiatives. Brings a unique blend of "big picture" vision and technical fluency to drive revenue, streamline processes, and build high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Creative Operations Lead (Contract)
MVM UTAH
09.2024 - 09.2025
- Revenue Growth: Orchestrated a strategic enrollment initiative using Frogtummy (SIS) analytics, increasing student count by 23% up to $330k in additional annual funding.
- Budget & Systems: Managed a full-scope rebranding project negotiating vendor pricing to maximize ROI while upgrading operational systems.
- Optimization: Audited operational systems to identify gaps in the enrollment pipeline, improving retention and administrative efficiency.
Business Development & Success Manager
OPTIMIZE WELLNESS
01.2021 - 08.2024
- Pipeline Generation: Generated continuous sales pipeline through targeted trade show marketing, strategic community networking, and referral partnerships.
- Client Success: Managed a client portfolio, delivering tailored strategies that increased sales performance and reduced leadership burnout.
- Consultative Sales: Conducted needs assessments to identify pain points and upsell customized growth solutions.
Director of Operations & Product Strategy
FULLY ACTIVATED
12.2018 - 01.2021
- Product Innovation: Collaborated with hardware vendors to prototype and launch a proprietary device, automating clinical workflows to reduce treatment time to 5 minutes.
- Business Scaling: Restructured pricing models and SOPs, driving a 3x increase in monthly profits while achieving a 40% reduction in provider workload.
- Brand Expansion: Cultivated strategic partnerships with local businesses to expand brand reach and drive patient acquisition.
Luxury Operations Manager
PRIVATE RESIDENCES
06.2013 - 05.2018
- Vendor & Project Management: Oversaw complex service contracts, vendor relationships, and renovation projects across multiple luxury properties, ensuring strict adherence to timelines.
Education
Associate of Arts(A.A) - Culinary Arts
Le Cordon Bleu College Of Culinary Arts
Las Vegas, NVSkills
- Workflow Optimization Vendor Negotiation Project Management Budgeting Sales & Growth Pipeline Generation Strategic Partnerships
- Client Success CRM Management Salesforce HubSpot Slack Trello VS Code HTML/CSS SIS (Frogtummy)
Certification
TECHNICAL PROJECTS & CERTIFICATIONS
Tech Moms | Completed Nov. 2025 Technical Skills Certificate
- Web Development: Built and deployed a functional, multi-page web application using HTML, CSS, and VS Code to serve as a digital business portfolio.
- Agile Workflow: Gained hands-on experience with collaborative development tools (Slack, GitHub workflows) and responsive design principles.
Rapid Transformational Therapy | Completed Jan. 2020 Certified Practitioner (RTT)
- Trained in cognitive behavioral techniques and neuroscience-backed methodologies to support behavioral transformation and leadership resilience.
Timeline
Creative Operations Lead (Contract)
MVM UTAH
09.2024 - 09.2025
Business Development & Success Manager
OPTIMIZE WELLNESS
01.2021 - 08.2024
Director of Operations & Product Strategy
FULLY ACTIVATED
12.2018 - 01.2021
Luxury Operations Manager
PRIVATE RESIDENCES
06.2013 - 05.2018
Associate of Arts(A.A) - Culinary Arts
Le Cordon Bleu College Of Culinary Arts