Summary
Overview
Work History
Education
References
Timeline
Generic

Jess Smith

Phoenix,AZ

Summary

Over 24 years of experience in sales, customer service, and management, demonstrating a commitment to growth and professional development. Proven expertise in outside sales and managing a diverse book of business. Strong ability to drive results and enhance client satisfaction through effective relationship management.

Overview

19
19
years of professional experience

Work History

Licensed Cosmetologist

Salon Kandoluccii
Glendale, Arizona
09.2022 - Current
  • Delivered memorable customer experiences, fostering repeat business through positive client engagement.
  • Executed various services, including hair cutting, styling, coloring, highlights, and extensions.
  • Participated in continuing education courses to remain current with industry techniques.
  • Promoted customer loyalty by providing shampooing and head massages during services.
  • Strictly adhered to health regulations while performing waxing and threading services.
  • Maintained cleanliness and sanitation of work stations, scissors, combs, and styling tools.
  • Educated clients on at-home care techniques and products to enhance style longevity.

Account Executive

Prime Industrial Access
Tempe, Arizona
08.2022 - 09.2023
  • Developed and implemented comprehensive sales plan, resulting in increased revenue for assigned territory.
  • Engaged customers through effective verbal communication to identify needs and requirements.
  • Negotiated contracts with clients, securing profitable outcomes for company.
  • Generated leads via cold calling, networking, referrals, and other methods.
  • Attended trade shows and sales conferences to establish new business relationships.
  • Coordinated with logistics teams to ensure timely product delivery to customers.
  • Obtained sales leads through networking groups and face-to-face interactions.
  • Followed up with customers post-sale to ensure satisfaction and resolve issues.

Inside Sales Representative (Part-time)

SalesStaff
Houston, TX
01.2021 - 02.2023
  • Prospect clients, value-added proposition frequently and effectively.
  • Making minimum of 200 dials daily.
  • Building and maintaining a consistent sales pipeline and activity.
  • Making networking cold calls to expand existing network and develop new leads.
  • Conducted cold calls to generate new business leads.
  • Prepared detailed sales reports for management review.

Account Executive

Interior Logic Group, Property Services
Phoenix, AZ
07.2021 - 08.2022
  • Spearheaded multi-channel outreach campaigns, including email, cold calls, and social selling, to generate high-quality leads.
  • Developed and maintained strong relationships with key clients to enhance satisfaction and loyalty.
  • Utilized Salesforce to manage and update client profiles, ensuring data integrity and actionable insights.
  • Assigned tasks and monitored performance of project personnel to drive productivity.
  • Provided exceptional customer service through face-to-face interactions and phone conversations.
  • Managed time effectively to ensure timely completion of tasks and adherence to deadlines.
  • Executed day-to-day duties with accuracy and efficiency.

Property Director

MC Companies
Phoenix, Arizona
09.2020 - 07.2021
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Facilitated tenant paperwork processing and verification.

Senior Property Manager

Pure Multi Family REIT LLC
Scottsdale, AZ
12.2017 - 09.2020
  • Oversaw daily operations across sales, marketing, and other departments.
  • Ensured compliance with corporate ethics standards in all business decisions.
  • Monitored inventory levels to maintain adequate office supplies.
  • Coordinated recruitment and training efforts with HR to build a high-performance team.
  • Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.

Community Manager

P.B.Bell Companies
Scottsdale, Arizona
07.2006 - 02.2017
  • Reviewed monthly financial statements for accuracy before submission.
  • Created weekly vacancy reports detailing availability across all properties.
  • Analyzed market trends to determine competitive rent for vacant units.
  • Coordinated with contractors to ensure timely repairs and renovations.
  • Investigated and resolved property complaints to enhance tenant satisfaction.
  • Provided support for leasing team during peak move-in and move-out periods.
  • Drafted and monitored budgets for maintenance and operations, ensuring compliance.

Education

Licensed Cosmetologist -

Avalon
Phoenix, Arizona

References

  • David Kando, Owner of Salon kandalucci (623) 687-1886
  • Danial Baiza, LUXE Lawn and Ground Service, owner, (602) 686-7324
  • Erica Rose, Office manager (480) 388-1184

Timeline

Licensed Cosmetologist

Salon Kandoluccii
09.2022 - Current

Account Executive

Prime Industrial Access
08.2022 - 09.2023

Account Executive

Interior Logic Group, Property Services
07.2021 - 08.2022

Inside Sales Representative (Part-time)

SalesStaff
01.2021 - 02.2023

Property Director

MC Companies
09.2020 - 07.2021

Senior Property Manager

Pure Multi Family REIT LLC
12.2017 - 09.2020

Community Manager

P.B.Bell Companies
07.2006 - 02.2017

Licensed Cosmetologist -

Avalon

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