Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Swartz

Windham

Summary

Dynamic bartender with a proven track record , excelling in customer service and beverage preparation. Recognized for enhancing guest experiences through innovative cocktails and effective team training. Strong multitasker with a service-oriented mindset, consistently fostering a welcoming atmosphere and driving repeat patronage.

30+ years in management, hospitality, and business development.

I love creating fun, inclusive environments for both staff and guests!

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Toyko Romen and Sushi Bar
07.2025 - Current
  • Learned cocktail preparation techniques and bar equipment operation.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Supported bartenders in serving drinks efficiently during peak hours.
  • Adapted to various customer preferences and beverage requests promptly.
  • Collaborated with team members to ensure smooth service flow.
  • Gained knowledge of drink recipes and menu offerings through training.
  • Engaged with customers to enhance their experience at the bar.
  • Served high customer volumes during special events, nights, and weekends.

Bartender

OTTOS
12.2024 - Current
  • Contributed to inventory management by restocking supplies as needed.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bartender/ Bar Manager

Rosies Restaurant and Pub
10.2021 - 12.2024
  • Crafted signature cocktails and beverages, enhancing guest experience through innovative drink offerings.
  • Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering practices.
  • Provided exceptional customer service, resolving issues promptly and fostering a welcoming atmosphere for patrons.
  • Trained new staff on bartending techniques and restaurant policies, promoting team cohesion and consistent service standards.
  • Implemented cleanliness protocols, maintaining bar area in compliance with health and safety regulations.
  • Collaborated with kitchen staff to synchronize food and drink service, improving overall dining experience for guests.
  • Developed seasonal drink menus, contributing creative ideas that aligned with restaurant's brand identity and theme.
  • Monitored customer preferences and feedback to adjust service approach, enhancing satisfaction and repeat patronage.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Managed daily bar operations, ensuring smooth service and customer satisfaction.

Teacher

RSU 14 / Farm School
10.2014 - 06.2022
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
  • Implemented classroom management techniques to foster a positive and productive learning environment.
  • Collaborated with colleagues to design interdisciplinary projects that promoted critical thinking and creativity.
  • Assisted in assessing student progress through formative and summative evaluations for targeted instruction.
  • Adapted instructional strategies to meet diverse learning styles and individual student needs effectively.
  • Led professional development workshops for staff on innovative teaching practices and educational technology integration.
  • Mentored new teachers, providing guidance on classroom management, lesson planning, and assessment strategies.
  • Designed and executed community engagement initiatives to strengthen partnerships between school and local organizations.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.

Education

Early Childhood Education

Northeastern / UOP
Boston, MA
02.2020

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Customer service expertise
  • Complex Problem-solving
  • Responsible alcohol service
  • Handling difficult customers
  • Hospitality service expertise
  • Service-oriented mindset
  • Suggestive selling
  • Alcohol awareness
  • Team training and development
  • New hire training
  • Beverage preparation

Certification

TIPS Certified

Timeline

Bartender

Toyko Romen and Sushi Bar
07.2025 - Current

Bartender

OTTOS
12.2024 - Current

Bartender/ Bar Manager

Rosies Restaurant and Pub
10.2021 - 12.2024

Teacher

RSU 14 / Farm School
10.2014 - 06.2022

Early Childhood Education

Northeastern / UOP

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Jessica Swartz