Jess Ting
Summary
Bilingual AI training specialist and customer success professional with expertise in content evaluation, linguistic analysis, and B2B sales. Fluent in Simplified Chinese and English, with experience assisting Chinese business owners in expanding their digital presence. Adept at analyzing AI-generated responses, optimizing workflows, and improving AI training datasets. Passionate about enhancing AI language models through precise data labeling, annotation, and content review.
Overview
2025
2025
years of professional experience
Work History
Call Center Credit Card Specialist – Elite
JPM Chase
10.2023 - Current
- Analyze customer interactions to provide insights that inform AI-driven customer support enhancements.
- Maintain top performance metrics, including an average handling time (AHT) of 240 seconds (benchmark: 275) and a 95% customer satisfaction score.
- Utilize real-time feedback to refine communication processes, improving chatbot-assisted responses.
Customer Success Manager
Rushable
01.2021 - 04.2023
- Created customer onboarding workflows that streamlined data collection and automation processes.
- Conducted performance audits using customer data analytics to improve engagement strategies.
- Developed a new digital content product line, refining messaging strategies for AI-driven platforms.
Customer Service Representative
Robert Half
09.2020 - 05.2021
- Trained new agents on communication protocols and AI-assisted responses.
- Managed and processed customer inquiries, improving agent training through feedback loops.
Freelance Website Designer & Content Creator
Self-employeed
- Built and localized a multilingual e-commerce platform, implementing Mandarin translations.
- Created SEO-optimized content to improve visibility in both English and Chinese markets.
- Developed and maintained a client website, ensuring proper UX and AI-driven optimization.
Education
Certificate - Data Science With SQL & Tableau
Cornell University
06-2024
Advanced Diploma - Business Administration And Management
Danford College
Australia05-2015
Diploma - Hospitality Management
Tunku Abdul Rahman University College
Malaysia06-2013
Skills
- Languages: Native proficiency in English, fluent in Traditional & Simplified Chinese
- AI Training: AI-generated content evaluation, annotation, and ranking
- Writing & Translation: Bilingual copywriting, content creation, and localization
- Data Labeling: Quality control for AI datasets, linguistic analysis, and contextual evaluation
Timeline
Call Center Credit Card Specialist – Elite
JPM Chase
10.2023 - Current
Customer Success Manager
Rushable
01.2021 - 04.2023
Customer Service Representative
Robert Half
09.2020 - 05.2021
Freelance Website Designer & Content Creator
Self-employeed
Certificate - Data Science With SQL & Tableau
Cornell University
Advanced Diploma - Business Administration And Management
Danford College
Diploma - Hospitality Management
Tunku Abdul Rahman University College
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