Jess Turner
Maple Plain,USA
Summary
Highly motivated IT Support Specialist with over 18 years of experience across diverse IT domains including support, programming, cloud, design, training, and documentation. Proven ability to deliver tailored IT solutions exceeding client expectations. Expertise in Microsoft 365, cloud platforms (Azure AD, Intune, JAMF Pro), ServiceNow, PowerShell, and CompTIA A+ certified. Passionate about collaboration, communication, and continuous learning to achieve business objectives and solve problems through innovative IT strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Level 1 End User Support
Star Exhibits
Minneapolis, USA
05.2024 - 06.2024
- Troubleshoot and resolve technical issues related to PCs, software, and office equipment
- Delivered exceptional customer service and conducted training sessions for new hires.
Independent Consultant
JTurner Technical Services
Maple Plain, USA
06.2023 - 05.2024
- Developed successful solutions tailored to clients' specific needs and managed client accounts
- Assisted clients with developing actionable plans based on market research findings.
IT Support Specialist
Siteimprove
Bloomington, USA
08.2022 - 06.2023
- Managed Microsoft 365 administration for a geographically dispersed user base
- Provided support for both PC and Mac systems and conducted new user introductions and training sessions.
Field Technical Support
CBRE
Bloomington, USA
01.2022 - 05.2022
- Utilized Microsoft 365 administration tools within the ServiceNow ticketing system
- Supported colleagues and end-users in troubleshooting issues related to Microsoft 365 applications and services.
IT Support Specialist
Health e(fx)
Minnetonka, USA
04.2021 - 08.2021
- Configured and supported user accounts within the Microsoft 365 environment
- Provided technical support to users on utilizing various Microsoft 365 functionalities.
Consultant / Owner
SiteimproveJTurner Technical Services
Maple Plain, USA
02.2020 - 04.2021
- Managed daily operations related to customer service, inventory management, and marketing
- Set and implemented strategic goals and initiatives.
Software Programming & Support Technician
JEM Technical
Orono, USA
05.2014 - 12.2019
- Developed software solutions and provided technical support to end users
- Conducted thorough reviews of code changes and integrated third-party APIs into existing applications.
Education
Associate's - IT - Network Administration / Technical Support
Heald College
Skills
- Technical troubleshooting (hardware & software)
- User training & onboarding
- Customer service communication
- Proficient in MS Office Suite, Office 365, Teams, Zoom, Hubspot, ZoomInfo, Dynamics NAV, Azure Active Directory (and on-prem AD), MDM
- Project management & workflows
- Multitasking
- Analytical and Critical Thinking
- Project Planning
- Attention to Detail
- Microsoft Intune
- Active Listening
- Verbal Communication
- Teamwork and Collaboration
- Interpersonal Communication
Certification
- CompTIA A+
Affiliations
- Arduino Mega 2560 project creation.
- Successful circuit repair/enhancement for over 20 years.
- Miniature woodworking model building.
- Microcircuitry repair.
Timeline
Help Desk Level 1 End User Support
Star Exhibits
05.2024 - 06.2024
Independent Consultant
JTurner Technical Services
06.2023 - 05.2024
IT Support Specialist
Siteimprove
08.2022 - 06.2023
Field Technical Support
CBRE
01.2022 - 05.2022
IT Support Specialist
Health e(fx)
04.2021 - 08.2021
Consultant / Owner
SiteimproveJTurner Technical Services
02.2020 - 04.2021
Software Programming & Support Technician
JEM Technical
05.2014 - 12.2019
Associate's - IT - Network Administration / Technical Support
Heald College
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