Jess Wood
Wichita falls,TX
Summary
Professional parts sales specialist with strong experience in inventory management, customer service, and sales. Known for effective team collaboration and adaptability to changing needs. Skilled in handling orders, managing stock levels, and providing technical support to customers. Reliable and results-driven, consistently ensuring smooth operations and customer satisfaction.
Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Texdel
08.2021 - 12.2022
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Operated delivery vehicle in compliance with safety regulations and protocols.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers to confirm delivery details and expectations.
Delivery Driver/Parts Counter Sales Person
Barsco
06.2018 - 07.2021
- Navigated local routes efficiently to ensure timely deliveries.
- Operated delivery vehicle while adhering to safety regulations and company policies.
- Communicated effectively with customers to confirm delivery details and resolve issues.
- Managed inventory of packages to optimize delivery schedules and routes.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained product knowledge to assist customers with recommendations based on needs and preferences.
Delivery Driver
Deltex
11.2016 - 06.2018
- Loaded and unloaded packages with care, ensuring damage-free transport.
- Adapted quickly to changing schedules and route adjustments as needed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Package Handler
FedEx:Ground
08.2015 - 11.2016
- Operated material handling equipment to efficiently move packages within warehouse environment.
- Streamlined sorting processes, enhancing package retrieval time and minimizing errors.
- Trained new team members on safety protocols and operational procedures to ensure compliance.
- Coordinated daily workflows, ensuring timely processing of incoming and outgoing shipments.
Apprentice Plumber
Forsgren
11.2011 - 02.2014
- Installed plumbing systems in residential and commercial buildings, ensuring compliance with safety standards.
- Diagnosed and repaired plumbing issues, effectively troubleshooting complex problems to restore functionality.
- Assisted in the installation of water heaters, faucets, and fixtures, enhancing overall system performance.
- Collaborated with senior plumbers to improve workflow efficiency and reduce project completion times.
Pre Apprentice Electrician
Jack Peirce Electric
04.2011 - 10.2011
- Assisted in installation and maintenance of equipment, ensuring adherence to safety protocols.
- Collaborated with skilled tradespeople to learn technical skills and trade practices effectively.
- Operated hand tools and machinery safely, adhering to operational guidelines for efficiency.
- Developed familiarity with blueprints and schematics, enhancing understanding of project requirements.
Wrecker Driver
Big Daddys Wrecker Service
05.2010 - 10.2010
- Operated tow trucks for safe vehicle recovery and transportation.
- Conducted thorough inspections of vehicles before towing to ensure safety compliance.
- Communicated effectively with customers to assess needs and provide assistance during emergencies.
- Managed on-site vehicle recovery operations, coordinating with law enforcement when necessary.
Customer Service Representative
WDS Global
09.2009 - 11.2009
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed and documented customer interactions using CRM systems to ensure accurate record-keeping.
- Developed training materials for new hires, streamlining onboarding processes and improving team performance.
- Analyzed customer feedback trends to identify areas for service improvement, driving strategic enhancements in operations.
Cashier
Long John Silver's
02.2009 - 09.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts and end-of-day reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on register operations and customer interaction protocols.
Production Worker
PPG
05.2008 - 09.2008
- Operated machinery to assemble products in compliance with safety standards.
- Monitored production lines for quality assurance and efficiency improvements.
- Collaborated with team members to meet daily production goals consistently.
- Assisted in training new employees on operational procedures and safety protocols.
- Worked raceline, coding, tempering, closing, and breakage departments
Hydro Tester
Ameron
11.2007 - 03.2008
- Executed hydrostatic testing procedures to ensure pipeline integrity and safety standards.
- Conducted detailed inspections and assessments of pressure testing equipment for compliance.
- Collaborated with engineering teams to troubleshoot issues during hydro testing processes.
- Trained junior technicians on safe operational practices and equipment handling protocols.
Records Clerk
Clinics Of North Texas
01.2007 - 08.2007
- Streamlined document retrieval processes to enhance operational efficiency.
- Maintained accurate records management systems for improved data integrity.
- Coordinated filing and archiving of sensitive documents in compliance with regulations.
- Implemented standardized procedures to optimize information flow across departments.
Cleanup Crew Member
CertainTeed
09.2006 - 12.2006
- Supervised daily cleanup operations to ensure compliance with safety and sanitation standards.
- Trained new team members on efficient cleaning techniques and equipment usage.
- Implemented waste management procedures, enhancing recycling efforts within the facility.
- Coordinated with management to schedule crew assignments and optimize workflow efficiency.
Dish Washer
IHOP
07.2006 - 09.2006
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Collaborated with kitchen staff to ensure timely availability of clean dishes and utensils.
- Implemented efficient washing techniques, reducing water usage while maintaining hygiene standards.
- Trained new employees on proper dishwashing procedures and safety protocols.
Table Busser
CiCis Pizza
05.2006 - 07.2006
- Cleaned and cleared tables efficiently to enhance customer dining experience.
- Assisted servers by restocking supplies, ensuring timely service flow.
- Collaborated with team members to maintain cleanliness and organization in dining area.
- Monitored table settings for proper presentation and readiness for new guests.
Prep Cook
Mazzio's Pizza
03.2006 - 05.2006
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment, including ovens and mixers, adhering to safety protocols.
- Collaborated with chefs to execute timely meal service during peak hours.
- Maintained cleanliness of workstations and kitchen areas, following sanitation guidelines.
Cashier
McDonald's
11.2005 - 03.2006
- Collaborated with team members to maintain store cleanliness and organization standards.
- Implemented improved checkout procedures, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Whataburger
04.2005 - 11.2005
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Conducted regular audits of cash handling procedures to enhance financial integrity.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
No Degree - General Studies
Vernon College
Wichita Falls, TXHigh School Diploma -
S.H. Rider High School
Wichita Falls, TX05-2006
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Workplace cleanliness
- Product packing
- Product packaging
- Adaptability to changes
- Continuous learning mindset
- Organizational growth
- Packaging and labeling
- Picking and packing
Accomplishments
during my time working as a hybrid trained warehouse worker/delivery driver/ counter sales, maintained most accurate warehouse inventory companywide.
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Texdel
08.2021 - 12.2022
Delivery Driver/Parts Counter Sales Person
Barsco
06.2018 - 07.2021
Delivery Driver
Deltex
11.2016 - 06.2018
Package Handler
FedEx:Ground
08.2015 - 11.2016
Apprentice Plumber
Forsgren
11.2011 - 02.2014
Pre Apprentice Electrician
Jack Peirce Electric
04.2011 - 10.2011
Wrecker Driver
Big Daddys Wrecker Service
05.2010 - 10.2010
Customer Service Representative
WDS Global
09.2009 - 11.2009
Cashier
Long John Silver's
02.2009 - 09.2009
Production Worker
PPG
05.2008 - 09.2008
Hydro Tester
Ameron
11.2007 - 03.2008
Records Clerk
Clinics Of North Texas
01.2007 - 08.2007
Cleanup Crew Member
CertainTeed
09.2006 - 12.2006
Dish Washer
IHOP
07.2006 - 09.2006
Table Busser
CiCis Pizza
05.2006 - 07.2006
Prep Cook
Mazzio's Pizza
03.2006 - 05.2006
Cashier
McDonald's
11.2005 - 03.2006
Cashier
Whataburger
04.2005 - 11.2005
No Degree - General Studies
Vernon College
High School Diploma -
S.H. Rider High School
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