Jessica Gonzalez
Stockton,CA
Summary
Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work. Experience using equipment to transport materials and assist production teams. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
11.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Phone Sales Representative
ATT
04.2023 - 10.2023
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Autism Behavioral Therapist
Applied Behavior Consultants, Inc
10.2018 - 03.2022
- Trained parents and caregivers to support client treatment and behavior reduction protocols.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Identified, recorded and enlisted data for prescribed personal hygiene training regimen.
- Effectively maintained caseload of 5 sessions per week using alternative therapies.
Production Associate
Tesla
08.2018 - 05.2019
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
Sales Lead
Sprint CWS
01.2016 - 12.2018
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
Franklin High School
Stockton, CA2013
Skills
- Assembly and Production
- Safety Standards Compliance
- Safe Machine Operation
- Materials Assembly
- Friendly and outgoing
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Phone Sales Representative
ATT
04.2023 - 10.2023
Barista
Starbucks
11.2022 - 12.2023
Autism Behavioral Therapist
Applied Behavior Consultants, Inc
10.2018 - 03.2022
Production Associate
Tesla
08.2018 - 05.2019
Sales Lead
Sprint CWS
01.2016 - 12.2018
High School Diploma -
Franklin High School