Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Ceron De La Trinidad

Lehi,UT

Summary

Enthusiastic with vast experience in many different fields. Dependable with terrific work ethic and expertise in managing tasks in quick-paced organized settings. Hardworking and passionate job seeker with strong multi-skills eager to be reliable on any position. In addition being bilingual I can recognize opportunities to serve customers. Willingness to take on added responsibilities to meet team goals. Strong communication skills a commitment to delivering exceptional customer service and contributions to improving efficiency. Excited to join a team where my experience and skills can contribute to the ongoing success of the company.

Overview

14
14
years of professional experience

Work History

Customer Support Specialist

Tesla
04.2024 - 04.2024
  • The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner
  • The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns
  • Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics
  • Teach customers how to self-serve including directing to the self-help website and self- scheduling appointments with the local service team
  • Provide an exceptional experience to our customers on a day to day basis
  • Accurately record issues and data into CRM / Vehicle Support System
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Work in a team-based environment and achieve common goals
  • 10 hour shift

Customer Support Specialist

Young Living
04.2017 - 08.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made
  • Maintained and managed customer files and databases
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
  • Resolved concerns with products or services to help with retention and drive sales
  • Resolved discrepancies found on customer orders and facilitated communication between departments for resolution
  • Adhered to company policies, procedures and system documentation requirements
  • Recommended retail products for at-home use
  • Assessed training needs and developed associated training
  • Responded proactively and positively to rapid change
  • Assisted department with chat email and phone support when call center was busy or short-staffed
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.

Warehouse Associate

Younique
04.2016 - 12.2016
  • Consistently lifted materials weighing as much as 25 pounds
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Checked packages and merchandise for damage and notified vendors
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Performed inventory control, such as counting, and stocking merchandise
  • Worked safely around moving machinery
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
  • Loaded, unloaded, and moved material to and from storage and production areas
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Overnight Fulfillment Associate

Walmart
02.2014 - 04.2016
  • Followed procedures at all times for personal and team safety
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy
  • Segregated and processed incoming stock and materials to prepare for storage or shipment
  • Noted unsafe components inside packages and discussed concerns with supervisors
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments
  • Performed weekly inventory counts to verify stock levels
  • Stocked shelves to match planogram images and instructions
  • Coordinated efficient organization, palletizing and transportation of completed packages
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy
  • Recorded daily activities for inventory control
  • Moved cardboard, plastic ties, and other debris from unboxing to trash
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Stocked warehouse efficiently by comparing item numbers with storage locations
  • Assisted customers with locating store products.

Dietary Aide Assistant

Stonehedge Rehabilitation Center
09.2012 - 12.2013
  • Maintained strict levels of cleanliness for tables, floors, and prep areas
  • Delivered nourishment and supplements to nurse station for distribution to specific residents
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Followed all food safety regulations while preparing meals for patients
  • Discarded outdated food products and maintained waste disposal procedures
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands
  • Portioned and wrapped food to place directly on plates for service to patrons
  • Adjusted food preparation methods in accordance with customer requests
  • Cleaned and organized kitchen, dining and service areas
  • Greeted customers and answered inquiries regarding menu items and specials.

Shift Supervisor

Del Taco
01.2010 - 11.2019
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Trained new employees and delegated daily tasks and responsibilities
  • Enforced company policies and regulations with employees
  • Helped store management meet standards of service and quality in daily operations
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Applied security, safety, and loss prevention strategies during shifts
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
  • Documented daily production and materials usage in inventory to track data
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Resolved conflicts between employees to maintain positive and productive work environments
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies
  • Conducted performance reviews and provided staff with feedback and guidance
  • Completed cash and credit card transactions accurately using POS software
  • Resolved customer complaints independently or with aid of supervisor
  • Made change and issued receipts or tickets to customers for each transaction
  • Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks
  • Replaced CO2 tanks and soda syrups when depleted
  • Utilized product knowledge of foods and beverages to make suggestions to customers
  • Trained and assisted new kitchen staff members
  • Managed opening and closing shift kitchen tasks
  • Worked in fast-paced environment with sense of urgency to serve guests quickly
  • Prepared ingredients for menu items
  • Practiced proper safety and sanitation standards
  • Cooked menu items according to specified instructions
  • Prepared food items such as meats, poultry, and fish for frying purposes
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses
  • Interacted with customers to address kitchen-related complaints and praise
  • Kept kitchen up to code for health and safety inspections
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Understood cooking techniques and fundamentals to maximize safe food handling.

Education

High School Diploma -

Lehi High School
Lehi,UT
05.2010

Blair High School
Pasadena,California United States

Scholarship - Scholarship Advanced Classes

Cal State LA
Los Angles,California

Skills

  • Customer Education Complaint Handling
  • Active Listening
  • Documentation Development
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Special Projects
  • Staff Training and Mentoring
  • Reliability
  • Continuous Improvement
  • Strong Work Ethic
  • Workplace Safety
  • Forklift & Pallet Jack Operation
  • Inventory Control and Record Keeping
  • Staff Motivation
  • Conflict Resolution Techniques
  • POS System Operation
  • Cash Handling Expertise
  • Bilingual
  • Customer service excellence
  • Customer Response
  • Technical Troubleshooting
  • Payment Processing
  • Live chat support
  • Quality Assurance
  • CRM Software
  • Problem-Solving
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Decision-Making
  • Effective Communication
  • Adaptability
  • Friendly and Patient
  • Professionalism
  • Task Prioritization
  • Analytical Thinking
  • Online Chat Support
  • Written Communication
  • Customer Needs Assessment
  • Computer Diagnostics
  • Goal Setting
  • Project Coordination
  • Call Center Operations
  • Incoming Call Management
  • Warehouse Safety
  • Cleaning
  • Equipment monitoring
  • Stock replenishment
  • Inventory Counts
  • Stock Rotation
  • Product restocking
  • Order Picking
  • Label Reading
  • Pallet Jack Operation
  • Forklift Operation
  • Equipment Operation
  • Production Documentation
  • Stockroom Maintenance
  • Deadline Adherence
  • Unloading trucks
  • Shelf Organization
  • Product Merchandising
  • Moving merchandise
  • Shipping and receiving
  • Loading and unloading
  • Stocking shelves
  • Heavy Lifting
  • Workplace Cleanliness
  • Maintaining safety
  • Safety awareness
  • Efficient Movement
  • Inventory Auditing
  • Customer Relationship Management
  • Customer Service
  • Motivated Team Player
  • Quick Learner
  • Time Management
  • Multitasking Abilities
  • Inventory counting
  • Inventory Audits
  • Inventory Recordkeeping
  • Interpersonal Skills
  • Inventory Monitoring
  • Cash Register Operations
  • Inventory Management
  • Shelving of products
  • Inventory control and record keeping
  • Cash handling expertise
  • Document Management
  • Strategic Planning
  • Training and mentoring
  • Inventory Control
  • Staff Management
  • Conflict resolution techniques
  • Policy Enforcement
  • Consulting
  • Production Management
  • Customer-Oriented
  • Revenue benchmarks
  • Professional Appearance
  • Complaint resolution
  • Goal Setting and Tracking
  • Team Leadership
  • Drawer Assignments
  • Strong verbal and written communication
  • Sales and Upselling
  • Cash Handling
  • Quality Inspections
  • Telemarketing expertise
  • Team motivation
  • Sales Reporting
  • Team Supervision
  • Staff Training and Development
  • Training Assistance
  • Staff Supervision
  • Client Support
  • Motivational Leadership
  • Rules Enforcement
  • Sales expertise
  • Production Reporting
  • Creative Problem-Solving
  • Assigning Work
  • Work Area Inspection
  • Safety Management
  • Safety Procedures
  • Process improvement strategies
  • Cleaning and sanitizing
  • Kitchen Organization
  • Sanitation Practices
  • Food Safety
  • Detail Oriented
  • Computer Skills
  • Sanitization
  • OSHA Compliance
  • Verbal Communication
  • Kitchen Equipment Operation
  • Nutrition knowledge
  • Portion Control
  • Food presentation
  • Allergen awareness
  • Food Delivery
  • Kitchen Operations
  • Food handling safety
  • Specialized meal preparation
  • Nutrition
  • Meal Preparation
  • Meal Planning
  • Dietary modifications
  • Regulations Compliance
  • Food Preparation
  • Team Collaboration
  • Patient Communication
  • Workload Management
  • Flexible Schedule
  • Restaurant Experience
  • Fast Food Experience
  • Safe Food Handling
  • Time management abilities
  • Menu development
  • Food spoilage prevention
  • Health Code Compliance
  • Food station setup
  • Food Handler Certification
  • Menu Memorization
  • Food inspection
  • Sanitation Guidelines
  • Food Handlers Card
  • Service prioritization
  • Tableside Service
  • Upselling

Additional Information

Food Handlers Permit, UT

Timeline

Customer Support Specialist

Tesla
04.2024 - 04.2024

Customer Support Specialist

Young Living
04.2017 - 08.2022

Warehouse Associate

Younique
04.2016 - 12.2016

Overnight Fulfillment Associate

Walmart
02.2014 - 04.2016

Dietary Aide Assistant

Stonehedge Rehabilitation Center
09.2012 - 12.2013

Shift Supervisor

Del Taco
01.2010 - 11.2019

High School Diploma -

Lehi High School

Blair High School

Scholarship - Scholarship Advanced Classes

Cal State LA

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Jessica Ceron De La Trinidad