Jessa Buenviaje
Richmond,VA
Summary
Capable Frontdesk Agent/Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hotel and restaurants establishments.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Bartender
Hilton Garden Inn
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Desk Agent
Hilton Garden Inn Innsbrook
10.2018 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Bayhost
TopGolf
01.2023 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Barista
Starbucks
08.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
GED -
GED Richmond
Richmond VA08.2022
Skills
- Drink Consistency
- ABC Regulations
- Crowd Control and Security
- Patron Rapport
- Opening and Closing Coordination
- Food Preparation and Safety
- Credit Card Transactions
- Team Player
- Ability to Adapt
- Conflict Mediation
- Hospitality Service Expertise
Timeline
Bayhost
TopGolf
01.2023 - 07.2023
Bartender
Hilton Garden Inn
09.2021 - Current
Barista
Starbucks
08.2021 - 01.2022
Front Desk Agent
Hilton Garden Inn Innsbrook
10.2018 - Current
GED -
GED Richmond
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