Jessa Frank

• Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
• Reduced errors in financial aid documentation by meticulously reviewing and verifying submitted information.
• Assisted families in navigating complex federal and state regulations to successfully secure funding for their education expenses.
• Maintained accurate records of financial aid data through diligent documentation and regular database updates.
• Proactively monitored regulatory changes impacting the administration of financial aid programs to ensure continued compliance within the institution.

Self-employed Consultant managing 2 clients and their varying affordable housing projects; Mid Rogue Foundation in Grants Pass and GCT Land management in La Grande.

• Consultant on the Development Team for Veterans Village Union County, Baker County, and Malheur County, as well as Baker County Senior Village.
• Spearheaded the development of Glencrest Veterans Village in Grants Pass - Formed Official Development Team consisting of Architect, Civil Engineer, General Contractor, Developer, Housing Authority, and Sustainable Development Standards Contractor; overseeing infrastructure grant development and submission.
• Provided technical guidance, leadership, and expertise on development projects and building internal capacity.
• Women Business Enterprise and Service Disabled Veteran-Owned Business COBID certified. #14276

• Successfully wrote, submitted and obtained a construction loan of 3.3 million from Oregon Housing and Community Services to build a Permanent Supportive Housing Development for housing insecure veterans by means of Housing Model First practices.
• Drafted Management Plans, Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, Operating Agreements, Resident Services Plans, MWESB Engagement Plans, Diversity Equity and Inclusion Statements, Council Bylaws, and Memorandums of Understanding/Agreement between community partners.
• Organized material to research and complete writing tasks.
• Obtained pertinent organizational financial reports and other data to support grant applications and funding proposals.
• Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
• Supervised project schedules to make sure that key milestones were being met at every phase.
• Produced thorough, accurate and timely reports of project activities.
• Communicated with key stakeholders to determine project requirements and objectives.
• Developed and updated project plans to document objectives, technologies, schedules and funding.
• Identified project needs by reviewing project objectives and schedules.
• Prepared briefs on projects and strategies for internal and external parties.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Contacted community stakeholders to increase awareness of organizational causes and activities.
• Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
• Researched changes in government regulations related to grant administration processes as needed.
• General Grant Management & Proforma.

• Completed 40 hours of OCADSVA Victim Advocacy Training.
• Organized successful, sexual assault awareness campaigns on campus for DVAM and SAAM.
• Prepared and conducted presentations on victimization and other issues to create trauma-informed community.
• Lectured to University staff and students on Title IX policies, Victim Rights and Advocacy.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Served on Crisis line phone duty on nights, weekends and holidays.
• Key team member of Union County's Sexual Assault Response Team (SART).
• Facilitated & assisted with on-site Sexual Assault Nurse Exams (SANE).
• Supported victims, family members and witnesses through law enforcement, healthcare and social services.
• Developed safety plans to meet victims' assessment of need.
• Completed reports, paperwork and documentation accurately and on time.
• Accompanied clients to court to clarify processes and procedures and provide general support and advocacy.
• Liaised with members of justice system on behalf of client to assist in investigations of abuse.
• Attended interagency meetings and networked to create community partnerships.
• Attended over 150 hours of meetings, conferences and training courses to advance professional knowledge of social work and advocacy.
• Wrote & submitted DOJ and VAWA grant reports and worked within the parameters of grant requirements.
• Recruited, trained and supervised volunteer advocates to support mission.

• Collaborated with team members to identify and accomplish organizational objectives.
• Assisted the Privileged Campus Advocate in campus campaign events.
• Assisted the Title IX Coordinator with grant writing proposals and grant management.
• Produced and updated organizational records and reports, including organizing budgets and documentation.
• Documented and routed organizational correspondence to manage office paperwork.
• Cultivated relationships with public, university students, and staff members using interpersonal communication skills and email memos and correspondence.
• Designed department brochures and Title IX Resource brochures and other program publications.
• Gained basic understanding of use of Banner and web page design.

• Assisted the Special Needs Teacher in managing the PALS classroom comprised of a team of 4 Paraeducators and 6 non-verbal students.
• Led Pivotal Response Therapy
• Participated in professional development opportunities to stay current on best practices within the field of special education.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.

• Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.

• Entered figures using 10-key calculator to compute data quickly.
• Investigated and resolved internal accounting variances to keep records current.
• Processed incoming and outgoing invoices and payments.
• Provided key clerical and administrative support to senior accounting staff.
• Served as Co-Chair on the Safety Committee.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files and updated internal spreadsheets.
• Answered and directed calls using multi-line switchboard.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Served as the Departments Supply and Inventory Officer.
• Processed credit applications and set up customer accounts.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Assisted with administrative tasks, including filing, answering phones and processing customer payments.
• Revamped front desk procedures, dramatically streamlining customer support processes.

• Used skip tracing and other techniques to locate debtors for re-payment plans.
• Maintained high volume of calls to meet demands of department.
• Trained new team members on scripts, company services and performance strategies and provided mentorship.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on a consistent basis.
• Specifically chosen by the Dept. Manager to attempt collection on 200+ accounts aged 8+ years in default; collected over 2 million within 3 months.

Started off as an entry-level Billing Coordinator for defaulted student loans and was quickly promoted to Rehabilitation Specialist and then to Team Lead in the Student Loan Rehabilitation Department.

• Retrieved necessary billing authorization documents and agreements.
• Reviewed student loan rehabilitation and re-payment plan documents for accuracy, completeness, and compliance with applicable regulations.
• Abided by federal and state laws regarding debt collecting laws and regulations.
• Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
• Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
• Team Lead to 8 individuals.

Served on 2 overseas Deployments for Operation Iraqi Freedom, Operation Enduring Freedom and Operation Valiant Shield. Navigated an aircraft carrier on multiple occasions through domestic waters, and hazardous war zones.

• Drafted, proofread, and submitted military correspondence.
• Supervised 13+ personnel on night shift paint team.
• Trained department personnel on Maintenance Material Management and Damage Control systems and operations.
• Organized and stored military publications and top secret navigational charts and documents.
• Served as Navigation Department's Supply Petty Officer and Assistant Chart Petty Officer.
• Supported shipboard navigation and operational needs utilizing Voyage Management Systems and other navigation tools.
• Coordinated, tasked, trained and evaluated subordinates in work policies, procedures, and shipboard navigation.
• Provided administrative services such as updating logs, writing reports and data entry.
• Performed inspections of all quartermaster equipment and supplies to ensure serviceability.
• Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
• Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
• Engaged in safety drills by leading others in tasks.
• Purchased, coordinated and distributed materials necessary for maintenance functions and used by area personnel.
• Assisted in the galley for food services.