Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessa Mae Ojales

Fremont,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sutherland Global Service Inc.
Davao City
08.2017 - 02.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Sutherland Healthcare Solutions
Coral Springs, Florida
10.2018 - 05.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate Degree - Nursing

College of San Mateo
San Mateo, CA
06.2023

High School -

Iligan City National High School
01.2006

Skills

  • Cold Calling
  • Multilingual
  • Upselling
  • Customer Service
  • Technical Support
  • Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Call Management
  • Data Collection
  • Account updating
  • Appointment Scheduling
  • Paperwork Processing
  • Complaint resolution

Timeline

Customer Service Representative

Sutherland Healthcare Solutions
10.2018 - 05.2019

Customer Service Representative

Sutherland Global Service Inc.
08.2017 - 02.2022

Associate Degree - Nursing

College of San Mateo

High School -

Iligan City National High School
Jessa Mae Ojales