Jessa Polchow
Watertown,SD
Summary
Dynamic manager with a proven track record at The Prop, enhancing team productivity through strategic scheduling and effective training. Skilled in customer service and decision-making, I drive service quality improvements and foster a collaborative environment, ensuring exceptional experiences for both staff and patrons. Adaptable in emergencies, I prioritize safety and efficiency.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
The Prop - Conda Williams
04.2021 - Current
- Streamlined operations by implementing efficient scheduling processes, resulting in improved team productivity.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Maintained professional, organized, and safe environment for employees and patrons.
- Analyzed performance metrics to identify areas for improvement, driving enhancements in service quality and customer satisfaction.
Server/Cook's Assistant
Lone Pine Bar and Grill
08.2022 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Managed multiple tables simultaneously, enhancing guest experience through attentive service.
- Maintained cleanliness and organization of dining area to meet health regulations.
Lifeguard
Watertown Family Aquatic Center
05.2018 - 07.2020
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Responded quickly to emergency situations, providing first aid and CPR as needed.
- Conducted routine safety inspections of pool facilities and equipment for optimal functionality.
- Trained new lifeguards on safety protocols, rescue techniques, and emergency response procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Watertown High School
Watertown SD 05-2026
Associate of Science - Surgical Technology
Lake Area Technical College
Watertown, SD05-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Strategic planning
- Strong communicator
- Team collaboration
- Adaptability in emergencies
Certification
AED/CPR Certified
Timeline
Server/Cook's Assistant
Lone Pine Bar and Grill
08.2022 - 12.2024
Manager
The Prop - Conda Williams
04.2021 - Current
Lifeguard
Watertown Family Aquatic Center
05.2018 - 07.2020
High School Diploma -
Watertown High School
Associate of Science - Surgical Technology
Lake Area Technical College