Jessa Rhodes
Harrisburg,PA
Summary
Adept at enhancing customer satisfaction, I leveraged exceptional service skills and a strong work ethic at Oola Bowls to improve customer experience significantly. Specializing in cash handling and guest engagement, I consistently fostered positive interactions, contributing to a noticeable increase in service quality and efficiency. My collaborative spirit and proactive problem-solving ensured seamless operations across high-volume dining settings.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Oola Bowls
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Server
City Line Diner
03.2021 - 05.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Exhibited flexibility in responding to changing circumstances effectively.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
Server
Dave and Busters
02.2019 - 02.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
TGI Fridays
01.2014 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
Central Dauphin
Harrisburg, PA06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Sales techniques
- Food safety practices
- Suggestive selling
- Food delivery
- Upselling techniques
- Liquor, wine, and food service
- Calm demeanor
- Positive guest interactions
- Team member support
Affiliations
I am a proud parent/sponser for both my daughters, who are lifers at Milton Hershey School, who will be graduating classes of 2026 and 2027!!!
Timeline
Shift Supervisor
Oola Bowls
10.2024 - Current
Server
City Line Diner
03.2021 - 05.2024
Server
Dave and Busters
02.2019 - 02.2021
Server
TGI Fridays
01.2014 - 01.2019
GED -
Central Dauphin
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