Jessa Taylor
Shiloh,IL
Summary
Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
12
12
years of professional experience
Work History
Store Manager
Carters Inc
03.2022 - Current
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Training new personnel regarding company operations, policies and services
- Coaching sales associates in product knowledge, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Approving regular payroll submissions for employees
- Managing inventory control, cash control and store opening and closing procedures
- Maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Preparing interesting and innovative visual displays to grab customer interest and promote sales
- Planning, mapping, and executing company merchandising direction
- Assessing merchandise levels and flexing merchandise as needed to drive profitable sales
Assistant General Manager
Aerie By American Eagle
11.2021 - 04.2022
- Motivated and trained employees to maximize performance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Planning, mapping, and executing company merchandising direction
- Assessing merchandise levels and flexing merchandise as needed to drive profitable sales
- Exhibited high energy and professionalism when dealing with customers and staff
- Trained new personnel regarding company operations, policies and services
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Managed team schedule with eye for coverage needs and individual strengths
Assistant General Manager Merchandising
Old Navy
02.2013 - 11.2021
- Supervisor for lower level store managers
- Planned, mapped, and executed company merchandising direction
- Assessed merchandise levels and flexed merchandise as needed to drive profitable sales growth
- Created visual displays to highlight fashion trends and the current color story to aid in guiding the customer throughout the store
- Assisted in merchandising for new store openings, store remodels, and corporate visits within district
- Tracked sales reporting both daily and weekly to find opportunities for profit
- Ensured my departments as well as the entire store, consistently represent brand standards
- Motivated and coached employees with a positive attitude to encourage them to learn and succeed
- Promoted brand credit card and reward point loyalty by offering customers the benefits and savings they provide
- Ensured signage and markdown processes were done efficiently promote sales and educate customers
- Trained both associates and newly hired managers in company policies, procedures, and brand standards
Assistant Designer
La-Z-Boy Furniture
07.2016 - 12.2016
- Greeted and engaged with customers, collected information on their needs, wants, and vision for their space
- Delivered outstanding service to clients in an effort to build a lasting relationship with the brand to promote future business opportunities
- Scheduled professional home consultations
- Developed designs using furniture, color, texture, fabric samples and accessories
- Worked with design programs to create a visual representation of the client's room with the treatments and samples selected
- Accurately completed customer information forms, collected deposits and fees, and kept orderly customer records
- Maintained merchandising and cleanliness standards of the showroom
Education
Associate - Interior Design
Stevens-Institute of Business & Arts
St. Louis, Mo.05.1998
Skills
- Delivers high quality work with attention to detail
- Excellent at time management and multitasking
- Inventory management
- Reporting knowledge
- Strategic Planning
- Proven history of successfully driving gross margin
- Trend Analysis
- Microsoft Office software proficiency
- Merchandising using both company direction and personal creativity when needed
Timeline
Store Manager
Carters Inc
03.2022 - Current
Assistant General Manager
Aerie By American Eagle
11.2021 - 04.2022
Assistant Designer
La-Z-Boy Furniture
07.2016 - 12.2016
Assistant General Manager Merchandising
Old Navy
02.2013 - 11.2021
Associate - Interior Design
Stevens-Institute of Business & Arts
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