Jessica Francis
Adelanto,California
Summary
Dynamic leader with a proven track record at Ross Dress For Less, excelling in team management and loss prevention. Enhanced employee performance and customer satisfaction through effective coaching and problem-solving. Skilled in multi-unit management and staff training, significantly reducing inventory shrinkage. Demonstrates exceptional time management and task delegation, driving operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
06.2021 - 05.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Stocker/Backroom/Central Receiving Associate
Walmart
08.2017 - 12.2017
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Education
High School Diploma -
Laporte High School
Laporte, IN06.2015
Skills
- Team Management
- Production Management
- Task Delegation
- Multi-unit management
- Employee Performance Management
- Time Management
- Problem-Solving
- Store Reset and Recovery
- Loss Prevention
- Product Merchandising
- Staff Coaching and Training
Timeline
Area Supervisor
Ross Dress For Less
06.2021 - 05.2024
Stocker/Backroom/Central Receiving Associate
Walmart
08.2017 - 12.2017
High School Diploma -
Laporte High School