Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessaine Edwards

New Britain,CT

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Server, Cook, Trainer

Buffalo Wild Wings
09.2017 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

General Manager

Dunkin Dounts
02.2015 - 06.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.

Assistant Manager

El Pollo Loco
06.2010 - 04.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Na - CDL Class A

160 Driving Academy
New Britain, CT
06.2023

High School Diploma -

New London High School
New London, CT
04.2010

Skills

  • Order Delivery Practices
  • Food Delivery
  • Supply Restocking
  • Guest Engagement
  • Daily Specials Memorization
  • Safe Food Handling
  • Food Running
  • Table Bussing
  • Order Management
  • Food Inspection
  • Beverage Preparation
  • Table Setting
  • Bill Computation
  • Ordering Procedures
  • High-Volume Dining
  • Hospitality Service Expertise
  • Menu Memorization
  • Food Preparation and Safety

Languages

Latin
Native or Bilingual

Timeline

Server, Cook, Trainer

Buffalo Wild Wings
09.2017 - 03.2020

General Manager

Dunkin Dounts
02.2015 - 06.2016

Assistant Manager

El Pollo Loco
06.2010 - 04.2012

Na - CDL Class A

160 Driving Academy

High School Diploma -

New London High School
Jessaine Edwards