JESSALYN DAVIS
Richmond,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
Work History
Server
North Italia
2022.08 - 2023.06
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Loch Bar
2021.12 - 2022.04
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Informed customers about daily and seasonal specials.
Server
KISS
2021.07 - 2021.11
- Prepared beverages and filled food orders for customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Trainer
Bombshells
2021.04 - 2021.07
- Resolved problems, improved operations and provided exceptional service.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Drove operational improvements which resulted in savings and improved profit margins.
- Cultivated warm relationships with regular customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items and recorded order information.
Server/Hostess
Uncle Julio's
2020.07 - 2021.03
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sales Associate
Victoria Secret
2018.10 - 2019.01
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandize to customers based on their needs and preferences.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Home Health Assistant
Christopher Archibald
2017.11 - 2018.08
- Monitored progress and documented patient health status changes to keep care team updated.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Developed rapport to create safe and trusting environment for care
Cashier
McDonald's
2016.02 - 2017.09
- Communicate with customers regarding orders, comments, and complaints.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, counting machines, or pencil and paper.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches,salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- Clean and organize eating, service, and kitchen areas.
- Restocked and organized merchandise in front lanes
Cashier
PDQ
2015.10 - 2016.01
- Communicate with customers regarding orders, comments, and complaints.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multiple counting machines, or pencil and paper.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches,salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- Clean and organize eating, service, and kitchen areas.
- Restocked and organized merchandise in front lanes
Cashier
Kroger
2014.09 - 2015.09
- Handle cash, credit or check transactions with customers.
- Scan goods and collect payments.
- Count money in cash drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Issue change, receipts, refunds, or tickets.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Restocked and organized merchandise in front lanes
Education
Some College (No Degree) -
Southwestern College
Chula Vista, CAHigh School Diploma -
Olympian High School
Chula Vista, CA2017
Skills
- Upselling and Cross Selling
- Dining Room Cleaning and Upkeep
- Able to Lift 30+ Pounds
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Order Accuracy and Delivery
- Warm and Friendly
- Team Player
- Transactions and Cash Handling
Timeline
Server
North Italia
2022.08 - 2023.06
Server
Loch Bar
2021.12 - 2022.04
Server
KISS
2021.07 - 2021.11
Server/Trainer
Bombshells
2021.04 - 2021.07
Server/Hostess
Uncle Julio's
2020.07 - 2021.03
Sales Associate
Victoria Secret
2018.10 - 2019.01
Home Health Assistant
Christopher Archibald
2017.11 - 2018.08
Cashier
McDonald's
2016.02 - 2017.09
Cashier
PDQ
2015.10 - 2016.01
Cashier
Kroger
2014.09 - 2015.09
Some College (No Degree) -
Southwestern College
High School Diploma -
Olympian High School
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