Care Coordinator
GastroHealth
01 2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient care coordination by effectively managing schedules for multiple healthcare providers.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
