Jessalyn Rodriguez
Ansonia,CT
Summary
Motivated and dedicated customer service professional and administrator with a strong reputation for exceptional analytical problem-solving skills and persuasive communication abilities. Known for consistently delivering exceptional customer experiences through effective problem resolution and maintaining strong relationships. Adept at identifying and addressing customer needs, ensuring efficient operations, and optimizing organizational productivity. Committed to providing top-notch service and exceeding expectations in a fast-paced and dynamic environment.
Overview
9
9
years of professional experience
Work History
Administrator
Episcopal Church of Connecticut
05.2022 - 09.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Created and managed project plans, timelines and budgets.
- Expense reconciliations & managing invoices.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Client Service Representative
LabCorp - Integrated Oncology
01.2018 - 04.2022
- Researches and resolves client needs through multiple databases (CRM, LMS, Microsoft Excel programs) and accurate documentation
- HIPAA compliant
- Coordinates testing services and communication between clients and laboratory specialists
- Process Flow Analysis
- Reviews and assesses work flow processes and makes recommendations to management, helping implement new protocols and methodologies
- Provides guidance and assistance on a variety of projects
- Trains new hires on compliance and other responsibilities- team of S
- Provides professional and courteous customer service according to national guidelines on call quality and service levels for individual and team metrics
- Manages an average of 100 inbound/outbound calls daily
- Maintains communications through S email inboxes - 200 plus emails per day
- Coordinates events for team building and morale.
Senior Customer Service Associate I Banker
People's United Bank
01.2015 - 09.2018
- Promoted yearly for exceeding goals from Customer Service Associate to Sr
- Customer Associate Banker IV (2016) to Sr
- Customer Associate Banker III (2017)
- Accountable for Key holder duties and security of branch
- Opening and closing branch alarm systems
- Audit/balanced physical cash flow from Bank's vault, Negotiable Items (cashier's checks/money orders), ATM, and Cash Recycler daily
- Audit/balanced Teller cash boxes and transactions daily
- Managed blueprint and marketing for Branch ensuring all materials (posters, notices, merchandise) were up to date and compliant with federal guidelines
- Trained all new hires and assisted peers in: Process, compliance and accountability of sensitive information according to federal and company guidelines
- Auditing teller boxes and transactions
- Sales and promotions of bank products and services
- Trained 1S+ new hires including assisting in training new hires for nearby branches
- Fostered sales and service by focusing on creating long term banking relationships
- Participated in Branch community service projects: Habitat for Humanity, Operation Hope, March of Dimes.
Education
Naugatuck Valley Community College
05.2012
Naugatuck High School
01.2010
Skills
- Compliance
- Effective Time Management
- Result Oriented
- Microsoft Office
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
- Personable and Approachable
Timeline
Administrator
Episcopal Church of Connecticut
05.2022 - 09.2023
Client Service Representative
LabCorp - Integrated Oncology
01.2018 - 04.2022
Senior Customer Service Associate I Banker
People's United Bank
01.2015 - 09.2018
Naugatuck Valley Community College
Naugatuck High School