Jessalynn Collins
Canton,GA
Summary
Adept at managing customer relationships and back-end operations, leveraged my expertise in Quickbooks and exceptional organizational skills at Sign and Design Solutions to streamline production processes and enhance customer satisfaction. Background also includes a strong track record in administrative and clerical duties, showcasing abilities to multitask and solve problems efficiently.
Overview
8
8
years of professional experience
Work History
Front Desk /Administrative Assistant
Everdry Waterproofing
2021.05 - 2022.07
- Maintain spreadsheets, sustain a balanced schedule, file paperwork, communicate effectively with clientele as well as staff
- Developed and maintained internal and external company Web sites.
- Performed data entry tasks accurately and efficiently using MS Office Suite applications.
- Supported staff members with various administrative tasks to improve overall workflow.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Provided administrative support to the management team by completing assigned projects in a timely manner.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
Account Manager/Production Assistant
Sign and design solutions
2020.03 - 2021.04
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Shipping and Receiving Clerk
Western Wheel And Tire
2019.03 - 2020.03
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
Lead /Sales Associate and Cashier
Old navy
2018.07 - 2018.09
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Informed customers of promotions to increase sales productivity and volume.
Teacher / Administrative Assistant
Mableton first baptist weekday education
2015.01 - 2016.01
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
High school -
South Paulding High School
Douglasville, GA01.2015
Skills
- Early Childhood
- Teacher Assistant
- Childcare
- Experience with Children
- Time management
- Personal assistant experience
- Social media management
- Organizational Skills
- Administrative Experience
- Front Desk
- Microsoft Excel
- Clerical Experience
- Account management
- File Organization
- Customer Service
- Schedule Coordination
- Call Routing
- Teamwork and Collaboration
- Fast Learner
- Problem-solving abilities
- Relationship Building
- Microsoft Office
- Database entry
- Excel spreadsheets
Assessments
- Social media, Proficient, 01/01/22, Knowledge of popular social media platforms, features, and functions
- Data entry: Attention to detail, Proficient, 01/01/22, Maintaining data integrity by detecting errors
Timeline
Front Desk /Administrative Assistant
Everdry Waterproofing
2021.05 - 2022.07
Account Manager/Production Assistant
Sign and design solutions
2020.03 - 2021.04
Shipping and Receiving Clerk
Western Wheel And Tire
2019.03 - 2020.03
Lead /Sales Associate and Cashier
Old navy
2018.07 - 2018.09
Teacher / Administrative Assistant
Mableton first baptist weekday education
2015.01 - 2016.01
High school -
South Paulding High School
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