Rent Manager
Jessalynn Robinson
Leasing Consultant
New Castle,DE
Summary
At Geller Associates, I excelled in leveraging my expertise in Fair Housing Regulations and exceptional customer service skills to boost property revenue and maintain high occupancy rates. My proactive approach in coordinating seamless leasing experiences and addressing tenant concerns promptly led to significant improvements in tenant satisfaction and lease renewals. Energetic Leasing Consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Delaware rental market for Apartment properties and impressive financial management skills. Expert user of Rent Manager.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Geller Associates
06.2015 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Coordinated appointments to show marketed properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Post-Degree Certificate - Real Estate
Delaware School of Real Estate
Hockessin12.2022
High School Diploma -
William Penn
New Castle, DE06.2019
Skills
- Fair Housing Regulations
- Building rapport
- Lease Agreements
- Organizational capabilities
- File Management
- Leasing and sales
- Customer service expertise
- Phone and Email Etiquette
Certification
- Real Estate DE School of Real Estate December 2022
Accomplishments
- Collaborated with team of five in the development of Electronic Applications, Electronic Leases, Electronic Work Orders.
- Supervised team of Four staff members.
- Achieved 100% occupancy through effective leasing.
- Documented and resolved maintenance issues which led to zero community maintenance issues.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementHealthcare benefitsPersonal development programsCompany Culture401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
MS Word
Excel
OneNote
Office 365
Timeline
Leasing Consultant
Geller Associates
06.2015 - Current
Post-Degree Certificate - Real Estate
Delaware School of Real Estate
High School Diploma -
William Penn
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