Jessa Mae Border
Burlington,NC
Summary
Proven team leader and animal care specialist, adept in safety control and customer service, with significant experience at Tarquin Kennel Inc. and Cold Stone Creamery: Apex. Excelled in managing challenging animal behaviors and fostering team growth, ensuring a safe, efficient environment. Demonstrated excellence in supply management and customer satisfaction, enhancing operational success.
Overview
3
3
years of professional experience
Work History
Kennel Assistant
Tarquin Kennel Inc.
3901 Best Trail Haw River, NC 27258
07.2023 - 11.2024
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Leader
Cold Stone Creamery: Apex
2050 Creekside Landing Dr, Apex, NC 27502
08.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
GED - GED
Alamance Community College
Graham, NC06.2024
Skills
- Animal Care
- Patience with Animals
- Animal Behavior
- Appointment Scheduling
- Group management
- Safety control
- Teamwork and Collaboration
- Customer Service
- Animal Observations
- Supply Unloading and Storage
- Customer Communication
Languages
Tagalog
Native or Bilingual
Timeline
Kennel Assistant
Tarquin Kennel Inc.
07.2023 - 11.2024
Shift Leader
Cold Stone Creamery: Apex
08.2021 - 05.2023
GED - GED
Alamance Community College