Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessa Mae Border

Jessa Mae Border

Burlington,NC

Summary

Proven team leader and animal care specialist, adept in safety control and customer service, with significant experience at Tarquin Kennel Inc. and Cold Stone Creamery: Apex. Excelled in managing challenging animal behaviors and fostering team growth, ensuring a safe, efficient environment. Demonstrated excellence in supply management and customer satisfaction, enhancing operational success.

Overview

3
3
years of professional experience

Work History

Kennel Assistant

Tarquin Kennel Inc.
07.2023 - 11.2024
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Shift Leader

Cold Stone Creamery: Apex
08.2021 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

GED - GED

Alamance Community College
Graham, NC
06.2024

Skills

  • Animal Care
  • Patience with Animals
  • Animal Behavior
  • Appointment Scheduling
  • Group management
  • Safety control
  • Teamwork and Collaboration
  • Customer Service
  • Animal Observations
  • Supply Unloading and Storage
  • Customer Communication

Languages

Tagalog
Native or Bilingual

Timeline

Kennel Assistant

Tarquin Kennel Inc.
07.2023 - 11.2024

Shift Leader

Cold Stone Creamery: Apex
08.2021 - 05.2023

GED - GED

Alamance Community College

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Jessa Mae Border