Jessamine Morales
Lansing,MI
Summary
Motivated Server & Hostess with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Outback Steakhouse
09.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server Assistant
Outback Steakhouse
06.2024 - Current
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Restaurant Hostess
Outback Steakhouse
10.2023 - Current
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Answered customer questions about hours, seating, and menu information.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
No Degree - 12th Grade
East Lansing Highschool
East Lansing, MI02-2025
Skills
- Guest experiences
- Food safety measures
- Cross-training
- Food preparation
- Order taking
- Cash handling expertise
- Supply restocking
- Table setting
Timeline
Server
Outback Steakhouse
09.2024 - Current
Server Assistant
Outback Steakhouse
06.2024 - Current
Restaurant Hostess
Outback Steakhouse
10.2023 - Current
No Degree - 12th Grade
East Lansing Highschool
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