JESSAMYN CRAVENS
Los Angeles,California
Summary
Customer-centric professional with over 10 years of experience in logistics, customer service, accounting, and operations. Adept at handling high-pressure situations with empathy and clarity. Skilled in resolving complex issues, managing communication across platforms, and adapting to additional responsibilities. Passionate about delivering exceptional experiences for customers and vendors, while improving processes.
Overview
13
13
years of professional experience
Work History
Senior Accountant
Fairmont Logistics
05.2022 - Current
- Reviewed and processed vendor invoices daily, ensuring accuracy and timely billing to clients.
- Addressed discrepancies with relevant teams to facilitate necessary actions on invoices.
- Input invoices for payment, ensuring correct coding in TMS and QuickBooks systems.
- Implemented W-9 tracking process to enhance tax preparation and accuracy of financial reporting.
- Annually assist with the preparation, review and processing of 1099s for over 300 vendors
- Evaluated existing processes, proposing more efficient standards for procedures.
- Conducted monthly audits of accruals and payables in QuickBooks for compliance.
- Handled customer claims by gathering documentation, filing claims, and ensuring follow-ups until resolution.
Accounts Payable Supervisor
Boa Logistics
10.2016 - 07.2020
- Facilitated accounts payable processing to maintain positive cash flow.
- Reviewed vendor invoices daily for accuracy, addressing discrepancies with relevant teams.
- Entered invoices for payment, ensuring correct coding for accurate financial records.
- Audited accruals and payables in QuickBooks, ensuring all credits applied and preventing double payments.
- Reviewed and adjusted journal entries to maintain precise financial statements.
- Managed credit card payments, scheduling based on period close dates to optimize cash flow.
- Evaluated existing processes, recommending efficient procedural standards for implementation.
Office Manager
Blue Grace Logistics- San Diego Central
03.2015 - 07.2016
- Managed daily operations of third-party logistics office, overseeing scheduling and follow-up for over 100 accounts.
- Implemented efficient processes for collections, client intake, and budget tracking.
- Handled comprehensive accounts receivable tasks, including weekly invoice adjustments and delinquent collections.
- Supported two business owners and two sales specialists with customer service inquiries and document management.
- Processed all client claims paperwork, ensuring timely follow-up with carriers on payout statuses.
Aquatics Supervisor/Manager
Wave House Athletic Club
04.2012 - 05.2014
- Managed overall operations of Aquatics Department, including staffing, schedules, rentals, and training courses.
- Led a staff team of 30, consisting of lifeguards, swim instructors, and party hosts.
- Assessed $360K annual budget and provided updated financial projections based on trends.
- Handled enrollment and scheduling for 150-student swim school efficiently.
- Coordinated marketing and staffing for bi-monthly American Red Cross classes.
- Oversaw pool party operations to control costs through inventory management and staffing hours.
- Acted as Human Resources representative, managing paperwork for hiring, payroll, and accounts payable/receivable.
- Revamped swim school operations, resulting in 35% enrollment increase within six months.
Skills
- Financial reporting and tax compliance
- Accounts payable and receivable management
- QuickBooks proficiency
- Vendor and account management
- Process improvement strategies
- Team collaboration and communication
- Customer service excellence
- Problem solving and attention to detail
- Time management and tracking optimization
- Nonprofit accounting expertise
- Expertise in QuickBooks
- Claims management
Timeline
Senior Accountant
Fairmont Logistics
05.2022 - Current
Accounts Payable Supervisor
Boa Logistics
10.2016 - 07.2020
Office Manager
Blue Grace Logistics- San Diego Central
03.2015 - 07.2016
Aquatics Supervisor/Manager
Wave House Athletic Club
04.2012 - 05.2014
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