Jessica Hoover
Phlebotomist
Middlesboro,KY
Summary
Dedicated Phlebotomist attentive to hospital protocols for handling biohazardous samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Consistently relieves patient anxieties and maintains safety.
Overview
1
1
years of professional experience
Work History
Phlebotomist
Pineville Community Health Center
Pineville, KY
10.2021 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures and finger sticks at a minimum of 5 times per day.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Obtained blood specimens by performing venipunctures and finger sticks at a minimum of 3 times per day.
Front Desk Receptionist
Sleep Inn Suites
Middlesboro, KY
06.2017 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
Currently Enrolled - Nursing
Southeast Community And Technical College
Middlesboro, KY2024
Certificate - Phlebotomy
Southeast Community And Technical College
Middlesboro, KY07.2021
Skills
- Electronic Medical Record Software
- Peak and Trough Tests
- MEDITECH Laboratory and Microbiology
- Blood Culturing
- Glucose Screening
- Biohazard Policy Compliance
- Butterfly Venipuncture
- Vacuum Tube and Syringe Use
- Sample Processing
- Sharps Collection
- Staff Phlebotomy Training
- Patient Monitoring
- Blood Specimen Storage
- Heel Sticks
Timeline
Phlebotomist
Pineville Community Health Center
10.2021 - Current
Front Desk Receptionist
Sleep Inn Suites
06.2017 - 10.2021
Currently Enrolled - Nursing
Southeast Community And Technical College
Certificate - Phlebotomy
Southeast Community And Technical College
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