Summary
Overview
Work History
Education
Skills
Timeline
Manager

Jesscia Weil

Douglassville,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Manager

Weil Clocks/Weil Antique Center
04.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Consumer Loan Underwriter

Wells Fargo National Bank
04.2011 - 06.2023
  • Streamlined communication between departments by creating effective channels for sharing information related to loan applications and approvals.
  • Reduced workflow process gaps by hiring talented professionals, mentoring employees on best practices and protocols and advising junior underwriters to maintain optimal productivity.
  • Facilitated effective project management on complex underwriting issues for senior leadership, slashing budget concerns by [Number]%.
  • Limited workflow process gaps by hiring top talent, training employees on best practices and protocols while supervising staff to maintain optimal productivity.
  • Expedited loan closings by counseling and educating brokers and account executives.
  • Assisted in developing training materials for new underwriters, fostering a collaborative team environment focused on quality assurance and professional development.
  • Approved, declined, or counter-offered loans up to $500,000.
  • Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation.
  • Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
  • Checked titles, insurance coverage, and appraisals for properties.
  • Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
  • Provided expert guidance to customers navigating complex financial situations such as bankruptcy or foreclosure proceedings.

Teller

Wells Fargo National Bank
10.2010 - 04.2011
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Manager

Woodforest National Bank
10.2007 - 10.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Bachelor of Arts - Mathematics

University of Rhode Island
Kingston, RI
05-2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Task delegation
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Sales techniques
  • Schedule preparation
  • Marketing
  • Clear communication
  • Positive attitude
  • Problem-solving
  • Active listening

Timeline

Manager

Weil Clocks/Weil Antique Center
04.2023 - Current

Consumer Loan Underwriter

Wells Fargo National Bank
04.2011 - 06.2023

Teller

Wells Fargo National Bank
10.2010 - 04.2011

Manager

Woodforest National Bank
10.2007 - 10.2010

Bachelor of Arts - Mathematics

University of Rhode Island

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Jesscia Weil