Jessica Ruelas
Othello
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
10
10
years of professional experience
Work History
Paraeducator
Othello School District
Othello, WA, USA
09.2023 - Current
- Designed personalized educational strategies to enhance learning outcomes for students with varying requirements.
- Enhanced student engagement through innovative teaching strategies.
- Collaborated with teachers to improve classroom dynamics and outcomes.
- Provided one-on-one support, boosting confidence in struggling learners.
- Developed and maintained positive relationships with students and families
- Assisted in classroom management, fostering a positive and inclusive learning environment.
- Supported teachers in delivering individualized instruction to enhance student learning outcomes.
Hardlines TA
Walmart
Othello, WA
02.2023 - 09.2023
- Trained new associates, enhancing team performance and service quality.
- Utilized CRM tools to track customer interactions, improving follow-up efficiency.
- Collaborated with cross-functional teams to streamline service processes.
- Consistently met deadlines, contributing to a 40% reduction in response time.
Customer Service Associate
Jcpenney
Othello, WA, USA
08.2022 - 12.2022
- Contacted customers to give accurate feedback on progress of inquiries.
- Submitted credit requests for defective product, pricing errors and customer accommodations.
- Prepared product or service reports by collecting and analyzing customer information.
- Exceeded sales targets by 20% through exceptional customer engagement.
- Utilized CRM tools to track customer interactions, improving follow-up efficiency.
- Collaborated with cross-functional teams to streamline service processes.
Cashier
Othello 76
Othello, WA, USA
05.2022 - 07.2022
- Collaborated with cross-functional teams to streamline service processes.
- Utilized CRM tools to track customer interactions, improving follow-up efficiency.
- Developed strong customer relationships, leading to a 25% repeat business rate.
Appointment Scheduler
Pronexis
Othello, WA, USA
03.2022 - 05.2022
- Oversaw call handling processes, maintaining a 95% customer satisfaction rating through effective communication.
- Fostered strong customer connections to enhance loyalty and retention.
- Ensured timely completion of tasks to support improved response time metrics.
Ofce Assistant
Leprkon Harevst Foods
Othello, WA, USA
08.2018 - 10.2021
- Facilitated effective communication by managing office correspondence and ensuring timely inquiry responses.
- Organized and maintained filing systems to support operational effectiveness.
- Coordinated scheduling of meetings and appointments for staff members.
- Assisted in preparation of reports and presentations for management review.
Dental Assitant (Job Shadow)
Family Health Care
Woodlake, CA, USA
04.2016 - 06.2016
- Observed daily clinical procedures, including dental cleanings, x-rays, fillings, and sterilization techniques.
- Learned about patient charting, dental terminology, and infection control protocols.
- Assisted in preparing treatment rooms and dental instruments under supervision.
- Gained insight into patient interaction, scheduling, and front-desk operations.
Education
Some College - Accounting and Information
Big Bend Community College
Moses Lake, WA06-2027
High School Diploma - undefined
Woodlake Union High School
Woodlake, CA01.2018
Skills
- Bilingual
- MS Office Proficiency
- Customer Support
- Data Entry and Maintenance
- Customer Account Management
- POS Systems and Ordering Platforms
- Inbound and Outbound Calling
- Google Sheets
- Google Office
- Classroom management
- Small group instruction
Languages
Spanish
English
Personal Information
Title: Ofce Assistant
Timeline
Paraeducator
Othello School District
09.2023 - Current
Hardlines TA
Walmart
02.2023 - 09.2023
Customer Service Associate
Jcpenney
08.2022 - 12.2022
Cashier
Othello 76
05.2022 - 07.2022
Appointment Scheduler
Pronexis
03.2022 - 05.2022
Ofce Assistant
Leprkon Harevst Foods
08.2018 - 10.2021
Dental Assitant (Job Shadow)
Family Health Care
04.2016 - 06.2016
High School Diploma - undefined
Woodlake Union High School
Some College - Accounting and Information
Big Bend Community College