Jesscynthia Alexander
White Plains,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant House Manager
Amic, Inc.
01.2023 - 12.2023
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Prepared reports and schedules with accuracy.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Responding to emergencies relating to the care of consumers (medical & behavioral).
- Conducts as assigned, fire drills as outlined accordingly regulatory guidelines.
- Ensure appropriate coverage for shifts.
- Track staff attendance and uphold agency policy and procedures.
- Ensured DSP staff are leaving the facility clean and orderly manner every day.
- Oversee routines of daily life (meals, bedtime, wake-up, laundry duties). Coordinate DSP Staff to ensure that the practices are smoothly integrated into the residential environment.
- Respond to emergencies relating to the care of consumers (medical, behavioral.)
- Prepare weekly staff schedules and ensure facility is adequately staffed including overnight shift.
- Assist and review in counting the medications and completing the medication count including control substances.
- Verifying that there are no missing signatures on the MAR's.
Patient Care Technician/Per Diem Aide
Diamond Healthcare Staffing
08.2017 - 11.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Juvenile Detention Officer
Woodfield Inc.
01.2014 - 07.2023
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Reduced repeat offenses through active involvement in rehabilitation efforts such as counseling sessions, educational programs, and vocational training.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
- Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Searched building and grounds, living quarters, and work areas for contraband.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
Associate of Arts - Administrative Management
Barr Street University
Lancaster, SC07.1985
Skills
- Supply ordering
- Task delegation
- Work prioritization
- Staff training
- Team leadership
- Staff Scheduling
- Invoice Processing
- Emergency Preparedness
Accomplishments
- Supervised team of 13 staff members.
- CPR Trained
- AMAP certification
- Documented and resolved DSP (Direct Support Professional which led to excellent.
Timeline
Assistant House Manager
Amic, Inc.
01.2023 - 12.2023
Patient Care Technician/Per Diem Aide
Diamond Healthcare Staffing
08.2017 - 11.2023
Juvenile Detention Officer
Woodfield Inc.
01.2014 - 07.2023
Associate of Arts - Administrative Management
Barr Street University
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