Jessica Davila
Greeley,CO
Summary
With a proven track record at Brookdale Senior Living Memory Care, I excel in medication administration and emergency response, showcasing meticulous attention to detail and the ability to remain calm under stress. My dedication has significantly improved patient care and medication accuracy, demonstrating both hard and soft skills critical in healthcare. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments, and combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medication Technician/Caregiver
Brookdale Senior Living Memory Care
04.2024 - 01.2025
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Production Worker
All American Pet Proteins
01.2016 - 05.2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Assisted in development of new production techniques, leading to more efficient processes.
Homemaker Aide
Caring Hearts
12.2015 - 12.2016
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
- Enhanced client satisfaction by providing personal care and assistance with daily living activities.
Customer Service Representative
StarTek
04.2012 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Highland High School
Ault, CO05-2002
Skills
- Medication administration
- Medication Accuracy Assessment
- Healthcare regulations
- Pharmacy knowledge
- Dosage calculation
- Daily living assistance
- Emergency response
- Medical records management
- Walking rounds
- Attention to detail
- Calm under stress
- Time management
Certification
QMAP 04708252024
Certified Nurse Aide 515210 Expired
Timeline
Medication Technician/Caregiver
Brookdale Senior Living Memory Care
04.2024 - 01.2025
Production Worker
All American Pet Proteins
01.2016 - 05.2017
Homemaker Aide
Caring Hearts
12.2015 - 12.2016
Customer Service Representative
StarTek
04.2012 - 12.2016
QMAP 04708252024
Certified Nurse Aide 515210 Expired
High School Diploma -
Highland High School
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