Jesse Aaron Leonard

• Inspect stormwater structures, including inlets, outlets, culverts, drainage ditches, manholes, and retention/detention ponds.
• Clean and maintain storm drains by removing debris, sediment, and obstructions.
• Identify and report damaged or failing infrastructure and assist with repairs.
• Operate light equipment such as vac trucks, pumps, skid-steers, and hand tools.
• Inspect construction sites for proper erosion control measures like silt fences and sediment barriers.
• Monitor for illegal dumping or contaminants entering the stormwater system.
• Install or repair erosion control devices and stormwater protection measures.
• Work outdoors in varying weather conditions.
• Coordinate with public works crews, environmental specialists, contractors, and the public.
• Help respond to flooding, blockages, or emergency stormwater system failures.

• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Maintained a clean and organized work area to promote safety and productivity
• Assisted in the organization and maintenance of warehouse layout for optimal space utilization
• Demonstrated strong attention to detail when inspecting incoming shipments for damage or discrepancies
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service

• As a utility worker on the water side I am part of a 3 man crew. we repair or replace water lines owned by the city and also do sewer back ups. We are very self reliant and good at problem solving. We often work with the public by relaying information about our jobs that we get, keeping them up to date on our progress, and answer any questions they might have.
• Followed safety protocols and guidelines to minimize accidents and injuries on job sites
• Responded promptly to emergency repair calls from customers or municipal authorities
• Coordinated with other contractors or subcontractors working on the same site to avoid conflicts or disruptions in service delivery
• Maintained a clean worksite by removing debris after completing each task
• Inspected newly installed utility lines for leaks or defects before covering them up with soil
• Demonstrated strong problem-solving skills when troubleshooting complex issues related to underground utilities
• Maintained a high level of accuracy when measuring, cutting, and connecting pipes for underground installations
• Safely operated vehicles equipped with specialized equipment for transporting utility materials to job sites

• My roles in the company: Started as a delivery associate and soon became a rescue driver.
• As a rescue driver: I would go to drivers that were behind and take packages from them and deliver to allow them to get off at their scheduled time.
• Coached other drivers on how they could be more efficient
• As Dispatch: I was in charge of all of our drivers during their shifts answered calls from drivers with questions or concerns and provided with correct answers
• Assigned employees work for the following day
• Was responsible for turn in of equipment and keys
• Received calls from amazon management and answered question and resolved issues
• As Fleet: Responsible for reporting van damage or Van Malfunctions
• Responsible for making and taking vans in for maintenance appointments
• Help drivers with issues to the vans while they are on the roads
• Do maintenance that we are authorized to do to cut costs
• Ensure all keys are on site at end of night and all gas caps are open for nightly gas refill

• My role as a Delivery Associate consisted of: Customer service
• Self accountability
• Making sure everything that was loaded in my van was delivered to the customer or communication was made notifying that I was unable to.
• Safe Driving

My role as a mentor consisted of: Great customer service

• Training new cashiers and baggers
• Doing overrides on registers
• Cash handling
• Cross training to help other departments
• Guide personnel during lunch coverages and breaks
• Time Management

• My role as a Machine Operator consist in the process of making: Plastic Nails, Staples, Clamps and Fasteners.
• Quality Control
• Mixing the correct material using the correct formula

• Maintain a safe, clean and lively working environment.
• Display leadership and time management when completing tasks and organizing activities, as well as be a role model for the children I look after.
• Have excellent patience, strategic thinking skills, as well as knowing that there are no difficult people to work with but understanding that different people require altered ways of communicating, as I do transition from communicating with children, co-workers, and parents / customers.
• I have high self-accountability and am consistently productive including during down times.

• Clean and organize the sales floor so that all merchandise is accessible for customers.
• Always upsell products and have knowledge of products, their use and the benefits of each product for the customer’s particular purpose intended.
• Have communication between all departments and co-workers and be very adaptable to situations that may come arise, i.e. customer questions and concerns in which I am generally unfamiliar with but be able to take initiative to resolve or redirect through the appropriate channels as necessary.

• Describe products to customers and accurately explain details and care of merchandise.
• Recommend alternative products to customers in place of out-of-stock merchandise based on customer’s request.
• Answer questions regarding store and products, while maintaining knowledge of current sales and store promotions.
• Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges, and coupons.
• Ensure superior customer service by addressing customer concerns, demonstrating empathy and resolving problems in a timely fashion.
• Have a consistently clean workspace and help direct baggers to fulfill necessary tasks.
• Be flexible and able to fill in for other department partners and learn basics of departments in a few minutes.
• Sell products that are interchanged at check stands on a bi-weekly basis.
• I was also a key holder meaning I maintained a manager’s override as I was considered to be a responsible employee.
• Responsibilities included but were not limited to, assisting managers where necessary, having a strong knowledge of company policies and ensure that each co-worker was being held accountable and upholding those policies prior to overriding a transaction.