Jesse Acevedo
Port Richey
Summary
Proven professional with a track record of enhancing operational efficiency at Wendover Art Group by leveraging expert data entry skills and a strong aptitude for computer operations management. Excelled in customer service, consistently exceeding performance metrics, which fostered increased loyalty and repeat business. Skilled in warehouse safety and proficient in Microsoft Excel, demonstrating a unique blend of technical and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Warehouse Material Handler
NewSouth Window Solutions
07.2023 - Current
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Sorted materials for scanning to meet production goals.
- Observed safety procedures and practices to prevent injury.
- Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
Driver
Lyft And Uber
10.2019 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
DialAmerica
05.2022 - 06.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
Computer Data Entry Operator
Wendover Art Group
02.2021 - 04.2022
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Improved internal communication by maintaining accurate contact lists and employee records.
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Skilled at working independently and collaboratively in a team environment.
Production Worker
Endo Therapeutics Inc
09.2018 - 02.2020
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Education
High School Diploma -
Centro Educativo El Redentor
4311 W Waters Ave, Tampa, FL 3361407-2024
Skills
- Warehouse safety
- Shipping and receiving
- Pallet jack handling
- Data entry
- Customer service
- Computer operations management
- Customer relations
- Call center experience
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Material Handler
NewSouth Window Solutions
07.2023 - Current
Customer Service Representative
DialAmerica
05.2022 - 06.2023
Computer Data Entry Operator
Wendover Art Group
02.2021 - 04.2022
Driver
Lyft And Uber
10.2019 - Current
Production Worker
Endo Therapeutics Inc
09.2018 - 02.2020
High School Diploma -
Centro Educativo El Redentor
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