Jesse Allison

• Executed thorough investigations into workplace complaints, harassment, and discrimination.
• Compiled reports capturing key findings from investigations, encompassing recommendations for corrective actions and follow-up.
• Engaged in alignment calls with leadership to effectively influence decisions, safeguarding TMs and reducing risk for brand
• Analyzed employee relations issues to identify impactful trends affecting business operations.
  Collaborated with regional leaders to address negative trends and implement proactive solutions.
• Facilitated training sessions on topics such as performance management, harassment prevention, diversity.
• Led EMERGE and ELEVATE TMR presentations aimed at educating new leaders about TMR while training them on policy application and tool utilization.

• Adhered to federal and state compliance guidelines relative to retail mortgage lending.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Spent ample time with each applicant to break down complex information into terms that easy to understand.
• Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

• Demonstrated commitment to company standards through leadership and promoting adherence to corporate policies
• Conducted regular evaluations and addressed performance concerns directly with Team Members.
• Used the tools provided to me (Results Pyramid, Egg Model, Focused Feedback) to promote and ensure brand standards were being met.
• Ensured compliance with industry regulations and company policies.
• Evaluated restaurant performance by receiving, analyzing, and incorporating feedback from store inspections to implement action plans for improvements.

I played restaurant! Always hit any KPI requested of me (Server attentiveness, Guests with a problem, speed great, etc.) to ensure I brought guests back.

• Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.