Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jesse Alvarado

Chino,Ca

Summary

To secure a supervisor position to use leadership skills and Epson product experience to develop team collaboration, drive operational optimization, and achieve company goals. With a proven track record of developing high value results and motivating Field Technicians to yield positive outcomes. Looking to work with Field Service Technicians to enhance onsite service levels and customer satisfaction. Organized simultaneous office functions and direct field service personnel to meet needs of Epson Customers. Performance-oriented and driven with in-depth understanding of deadlines, Epson Cloud Port and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Overview

19
19
years of professional experience

Work History

SR. Schedule Coordinator

Epson America Inc.
08.2021 - Current
  • Collaborate with managers, clients, customs brokers, carrier brokers and field service specialists to understand installation requirements
  • Ensured that all necessary resources are available and deployed effectively
  • Service Call Status – provided daily reports to Management and Sales regarding status of ongoing service events.
  • Set tasks, customer's expectations and guidelines for Field Service Specialists to follow during coordinated Installations.

SR. Service Support Specialist

Epson America Inc.
06.2010 - 08.2021
  • Followed the Field Dispatch Process by initiating field dispatches to ensure the problem is fixed on the first visit by generating accurate parts predict and recommends actions for given symptoms
  • Conducted local on-site service calls to gain hands-on technical support experience
  • Conducted software and configuration utility testing for various operating systems and various control systems.

Technical Support Specialist

Epson America Inc.
12.2004 - 06.2010
  • Help with any technical difficulties customers encounter with professional graphic printers and operating systems
  • Pre-test company product, develop troubleshooting documentation.

Education

Associate Degree - Business

University of Phoenix

Bachelor of Science - Business/Accounting

University of Phoenix

Skills

  • Over 19 years in experience in Industrial/Surepress Line
  • Strong problem solving and decision-making skills able to develop and implement effective action plans
  • Knowledge in OSvC, OFS, SAP, Outlook, Excel, and more
  • Ability to identify, drive, create and modify processes to improve productivity and results
  • Strong Self starter able to maintain positive team environment to deliver exceptional results
  • Fluent in Spanish and English
  • Deadline-oriented
  • Task Delegation

Timeline

SR. Schedule Coordinator

Epson America Inc.
08.2021 - Current

SR. Service Support Specialist

Epson America Inc.
06.2010 - 08.2021

Technical Support Specialist

Epson America Inc.
12.2004 - 06.2010

Associate Degree - Business

University of Phoenix

Bachelor of Science - Business/Accounting

University of Phoenix
Jesse Alvarado