Jesse Alvarez
Glendale,AZ
Summary
Dynamic Senior Claims Dispute Analyst at U.S. Bank with a proven track record in resolving complex customer disputes and enhancing service delivery. Skilled in data analysis and customer communication, I leverage strong organizational abilities to drive process improvements and elevate client satisfaction. Committed to delivering effective solutions in high-pressure environments.o
Overview
13
13
years of professional experience
Work History
Senior Claims Dispute Analyst
U.S. Bank
Glendale, Oregon
05.2022 - Current
- Analyzed customer disputes to determine root causes and appropriate resolutions.
- Managed documentation and records for all dispute cases in the tracking system.
- Communicated with customers to gather necessary information for dispute investigations.
Senior Claims Analyst
Bank of America
Phoenix, US
11.2019 - Current
- Analyzed complex claims to ensure compliance with regulations and policies.
- Provided training and support to junior analysts on claims processing procedures.
- Evaluated claim trends to identify opportunities for process improvements.
Senior Client Service Representative
Bank Of America
Phoenix, US
08.2017 - 11.2019
- Assisted clients with account inquiries and transaction requests.
- Guided clients through financial products and services offered.
- Resolved client complaints by providing effective solutions quickly.
- Educated clients on digital banking tools and resources available.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in service delivery processes.
Tech Lead
ASURION
Phoenix, US
01.2014 - 08.2017
- Led cross-functional teams to implement technology solutions and enhance user experiences.
- Developed technical documentation for system architecture and operational procedures.
- Resolved technical issues related to software design and implementation.
- Provided technical support for end users when required.
Premier Support Solutions Representative
ASURION
Phoenix, US
09.2013 - 01.2014
- Assisted customers with device setup and troubleshooting for seamless user experience.
- Collaborated with team members to resolve customer inquiries efficiently.
- Documented customer interactions in CRM software for service improvement.
- Managed inventory of devices and accessories to ensure product availability.
- Trained new representatives on company policies and customer service protocols.
- Provided feedback to management on recurring issues for process enhancement.
- Displayed strong telephone etiquette, effectively handling difficult calls.
ATT WRSC Representative
STREAM GLOBAL SERVICE
Phoenix, US
04.2013 - 10.2013
- Managed store associates inquiries through phone and chat support channels.
- Resolved product issues by coordinating with technical support teams.
- Maintained updated knowledge of products and services to assist customers efficiently.
Delivery Driver
PIZZA HUT
Buckeye, US
03.2013 - 07.2013
- Delivered food orders promptly to customers' locations.
- Communicated effectively with customers regarding order status.
- Ensured accurate handling of cash and credit transactions.
- Collaborated with kitchen staff for efficient order preparation.
Education
High School Diploma -
Ajo High School
Ajo, AZ05.2010
Skills
- Typing
- Call center
- Management
- Customer service
- Android
- IOS
- Windows
- Help desk
- Customer escalations
- Sales
- Organizational skills
- Communication skills
- Microsoft Office
- Phone etiquette
- Data entry
- Time management
Assessments
Scheduling, Proficient, 02/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Senior Analyst
Timeline
Senior Claims Dispute Analyst
U.S. Bank
05.2022 - Current
Senior Claims Analyst
Bank of America
11.2019 - Current
Senior Client Service Representative
Bank Of America
08.2017 - 11.2019
Tech Lead
ASURION
01.2014 - 08.2017
Premier Support Solutions Representative
ASURION
09.2013 - 01.2014
ATT WRSC Representative
STREAM GLOBAL SERVICE
04.2013 - 10.2013
Delivery Driver
PIZZA HUT
03.2013 - 07.2013
High School Diploma -
Ajo High School