Jesse Anderson

• Communicate effectively in person and in writing with Participants, family coaches, Benefit Eligibility workers, contracted partner agencies and managers.
• Treats customers, Partners, Vendors and co-workers with dignity and respect
• Write narrations, generate documents, and use word processing for tasks for up to three family coaches.
• Track case plans, maintain appointment and home visit lists for family coaches.
• Meet with participants to determine initial eligibility for expedited SNAP when necessary.
• Utilize strong organizational skills for effective information flow between internal and external customers.
• Work on special projects with unexpected deadlines and under pressure when requested by managers.
• Be efficient on tasks so that the whole branch runs smoothly (teamwork).
• Complete Administrative support tasks such as: returned mail tasks for abandoned cases or have cases, Revolving check requests, schedule/reschedule interview.
• Coordinate office procedures - be able to maintain high standards of the position when absent.
• Collected and entered data in our computer programs (ONE system, DHR, TRACS, MMIS, excel, MS) for applicants receiving SSP benefits.
• Responded to calls daily, providing assistance through active listening and effective communication skills. Answered questions that the participant had.
• Interviewed applicants in person or by phone to verify information provided was accurate.
• Attended meetings and participated in staff development training activities.
• Explained rights and responsibilities associated with public assistance with applicants.
• Utilized multiple systems simultaneously to provide complete and accurate information.
• Issue EBT cards (assign card to Participant, Activate the card, set the pin number up for the participant, maintain detailed issuance logs for cards).
• Hand out negotiables (Shell gas cards, Fred Meyer, Amazon, bus passes, goodwill, bus tokens) maintain the negotiables book by signing out each card with detailed information.
• Issue Revolving Fund checks (enter in correct check information in MS, get the signing machine set up by adding the stamp signature in, then printing the check and signing it.)
• Review application forms or other documents for compliance with program criteria and completeness.
• Provide excellent customer service by ensuring that information provided is given timely and accurately, and responses are made in a calm and courteous manner.
• Responsible to demonstrate awareness and understanding ODHS Core Values of innovation, integrity, Respect, Service equity, Professionalism, and Stewardship.

• Assist lead teacher in planning and implementing a developmentally appropriate program which met the intellectual, emotional, social, and physical needs of each child and was based on the goals and curriculum of the program.
• Assists teacher in daily classroom/ meal service tasks.
• Participate in weekly and monthly planning for classroom and outdoor activities.
• Setting up indoor/outdoor activities and carry out developmentally appropriate activities.
• Assist teacher in maintaining written records on individual children and their families.
• Ensure a safe and secure environment in which children could be curious, active and encouraged toward self-discipline, and self-motivation.
• Provide advocacy and support for families by evaluations their needs and connecting them to local resources.
• Conduct home visits to help educate parents in the areas of Education, Health/Nutrition/Dental, and Social Services.
• Provide home visits to set educational/family goals for the child with the collaboration of the parents.
• Consistently maintain and promote excellence in service through open and honest relationships with co-workers, clients, community members and other staff.
• Guide the child’s behavior in positive ways that support total growth and development and promote self-esteem.
• Responsible for implementing Head Start Performance Standards, policies, procedures and guidelines in the day-to-day operation of the classroom.
• Ensure that confidentiality of students and families is always respected and maintained.
• Assume responsibility for own personal professional development including attending meetings and trainings, and maintaining the appropriate competencies and abilities as required by the position.

Met with parents and guardians to discuss students' progress and areas requiring improvement.

• Develop and implement age-appropriate curriculum.
• Supervise and care for toddlers, including diaper changes and meal preparation.
• Maintain a safe, clean, and organized environment.
• Have a positive and supportive learning atmosphere.
• Develop and maintain positive relationships with parents and guardians and with the children.
• Participate in professional development activities.
• Follow all applicable laws, regulations, and policies.
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Computer literacy with Microsoft Office and other applications

• Engaged with children on individual basis to build positive, trusting relationships.
• Observed each child's performance on a regular basis to identify areas needing improvement or reinforcement.

• Instructed students on basic life skills such as proper hygiene and self-care.
• Monitored student progress to ensure cooperation and growth.
• Built and strengthened positive relationships with students, parents and teaching staff.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Monitored children's play activities to identify additional learning opportunities or behavioral issues.
• Supervised a group of 10-15 children in an after school program setting.
• Assisted students in completing homework assignments and projects.
• Provided emotional support to children struggling with social or academic difficulties.
• Participated in workshops, trainings and conferences to improve educational skills.
• Provided assistance to YMCA staff with daily tasks and activities.

• Delivered products to customer locations on time.
• Assisted with customer requests and answered questions to improve satisfaction.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Maintained a neat, clean and orderly warehouse environment at all times.

• Verified customer orders for accuracy before bagging groceries for pickup.
• Processed online orders by retrieving items from storage area and packing them into bags according to grocery list.
• Troubleshot technical issues related to online ordering process and resolved customer complaints quickly and effectively.
• Read orders to verify attributes and quantities of merchandise.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Provided excellent customer service by responding to inquiries in a timely manner via phone or email.
• Checked customer identification at point of sale when required due to age restrictions on certain products.
• Adhered strictly to company policies regarding health and safety regulations while performing duties.
• Maintained a clean work station by sweeping floors and wiping down surfaces regularly.
• Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood.
• Identified needs of customers promptly and efficiently.

• Helps assist the teacher, helps with making activities for the kids, and helps with daily activities.
• Assisted in providing a safe and secure environment for children.
• Attended professional development workshops to stay current on best practices for early childhood education.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
• Taught children foundational skills in colors, shapes and letters.
• Incorporated music, art, games, books, blocks, puzzles into daily instruction.
• Observed children to record development.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.

• A summer job during highschool picking up trash on the highway, Driving a state van, working a with a team.