I am a self motivated, reliable, enthusiastic, responsible and hard working person. I have worked with children and families for 7+ years now. I have strong dedication to helping clients resolve issues and cultivating a positive image of the company. I excel in both team environments and alone. I have attentive ability to solve problems quickly and efficiently.
Overview
11
11
years of professional experience
Work History
Office Specialist 2
Oregon Department Of Human Services
05.2024 - Current
Provides clerical support to caseworkers and supervisors.
Works cooperatively within a team to provide clerical support to the district.
Receives, processes, and distributes mail.
Supply inventory/ordering.
Prepares and mails letters.
Provides Notary Public services for ODHS clients and staff.
SPOTS card holder
Uploads documents and enters data in OR-Kids.
Provides information to Caseworkers and supervisors regarding support staff processes.
Prepares and processes shipping of packages or mail when requested.
Copy/scan/print documents when requested.
File Documents into Ecourts
Promotes and fosters a diverse and qualified workforce and discrimination/harassment-free workplace.
Recognizes and value of all individuals regardless of their cultures, identities, and backgrounds.
Creates a work environment where individuals feel welcomed, appreciated, and valued for all that they bring to the organization.
Participates in professional development opportunities to engage in ongoing education of cultural awareness.
Demonstrates awareness, understanding and alignment with ODHS Core Values of Innovation, Integrity, Professionalism, Respect, Responsibility, Service Equity, and Stewardship.
Treats customers, stakeholders, partners, vendors and co-workers with dignity and respect.
Maintains a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and the communities we serve.
Organized and maintained office files, records, and documents.
Prepared and edited documents to produce precise, accurate and professional communication.
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Human Service Specialists 1
Oregon Department of Human Services
07.2023 - 05.2024
Communicate effectively in person and in writing with Participants, family coaches, Benefit Eligibility workers, contracted partner agencies and managers
Treats customers, Partners, Vendors and co-workers with dignity and respect
Write narrations, generate documents, and use word processing for tasks for up to three family coaches
Track case plans, maintain appointment and home visit lists for family coaches
Meet with participants to determine initial eligibility for expedited SNAP when necessary
Utilize strong organizational skills for effective information flow between internal and external customers
Work on special projects with unexpected deadlines and under pressure when requested by managers
Be efficient on tasks so that the whole branch runs smoothly (teamwork)
Complete Administrative support tasks such as: returned mail tasks for abandoned cases or have cases, Revolving check requests, schedule/reschedule interview
Coordinate office procedures - be able to maintain high standards of the position when absent
Collected and entered data in our computer programs (ONE system, DHR, TRACS, MMIS, excel, MS) for applicants receiving SSP benefits
Responded to calls daily, providing assistance through active listening and effective communication skills
Answered questions that the participant had
Interviewed applicants in person or by phone to verify information provided was accurate
Attended meetings and participated in staff development training activities
Explained rights and responsibilities associated with public assistance with applicants
Utilized multiple systems simultaneously to provide complete and accurate information
Issue EBT cards (assign card to Participant, Activate the card, set the pin number up for the participant, maintain detailed issuance logs for cards)
Hand out negotiables (Shell gas cards, Fred Meyer, Amazon, bus passes, goodwill, bus tokens) maintain the negotiables book by signing out each card with detailed information
Issue Revolving Fund checks (enter in correct check information in MS, get the signing machine set up by adding the stamp signature in, then printing the check and signing it.)
Review application forms or other documents for compliance with program criteria and completeness
Provide excellent customer service by ensuring that information provided is given timely and accurately, and responses are made in a calm and courteous manner
Responsible to demonstrate awareness and understanding ODHS Core Values of innovation, integrity, Respect, Service equity, Professionalism, and Stewardship
Head Start Assistant Teacher
Neighbor Impact Head Start
10.2021 - 06.2023
Assist lead teacher in planning and implementing a developmentally appropriate program which met the intellectual, emotional, social, and physical needs of each child and was based on the goals and curriculum of the program
Assists teacher in daily classroom/ meal service tasks
Participate in weekly and monthly planning for classroom and outdoor activities
Setting up indoor/outdoor activities and carry out developmentally appropriate activities
Assist teacher in maintaining written records on individual children and their families
Ensure a safe and secure environment in which children could be curious, active and encouraged toward self-discipline, and self-motivation
Provide advocacy and support for families by evaluations, asking questions to see if they are eligible and their needs and connecting them to local resources
Conduct home visits to help educate parents in the areas of Education, Health/Nutrition/Dental, and Social Services
Provide home visits to set educational/family goals for the child with the collaboration of the parents
Consistently maintain and promote excellence in service through open and honest relationships with co-workers, clients, community members and other staff
Guide the child's behavior in positive ways that support total growth and development and promote self-esteem
Responsible for implementing Head Start Performance Standards, policies, procedures and guidelines in the day-to-day operation of the classroom
Ensure that confidentiality of students and families is always respected and maintained
Assume responsibility for own personal professional development including attending meetings and trainings, and maintaining the appropriate competencies and abilities as required by the position
Assisted families in completing applications for Head Start enrollment and provided information about program eligibility criteria
Conducted home visits with families to assess needs and develop action plans based on identified strengths and weaknesses
Supervised small group activities
Provided individualized instruction to students who needed additional assistance
Assessed student progress through observation, testing, and feedback from teachers
Collaborated with other staff members to ensure student success
Organized instructional materials, bulletin boards, displays, and demonstrations
Maintained safe, educational environment for students during learning and free play time
Communicated regularly with parents, teachers and administrators regarding student progress and needs
Protected confidential information related to staff and families
Participated in parent-teacher conferences to discuss children's development and progress
Remained calm and patient in student interactions to support individual growth and development
Created lesson plans and chose supporting materials to promote positive learning experiences
Held conferences with parents to address questions, discuss academic progress and encourage learning goals
Provided individualized instruction to meet the needs of all students
Maintained accurate records of all contacts with clients using a computer database system
Developed individualized service plans for each family served that outlined goals and objectives for the family's progress toward self-sufficiency
Lead Toddler Teacher
Bend Preschool
02.2021 - 05.2021
Develop and implement age-appropriate curriculum
Supervise and care for toddlers, including diaper changes and meal preparation
Maintain a safe, clean, and organized environment
Have a positive and supportive learning atmosphere
Develop and maintain positive relationships with parents and guardians and with the children
Participate in professional development activities
Follow all applicable laws, regulations, and policies
Excellent communication and interpersonal skills with parents and co-workers
Strong organizational and time management skills
Computer literacy with Microsoft Office and My teaching strategies
Engaged with children on individual basis to build positive, trusting relationships
Observed each child's performance on a regular basis to identify areas needing improvement or reinforcement
Directed and supervised toddler activities, providing guidance to ensure safety
Taught children foundational skills in colors, shapes and letters
Childcare Teacher
YMCA
03.2019 - 02.2021
Instructed students on basic life skills such as proper hygiene and self-care
Monitored student progress to ensure cooperation and growth
Built and strengthened positive relationships with students, parents and teaching staff
Organized creative and fun activities, enhancing children's physical, emotional and social well-being
Monitored children's play activities to identify additional learning opportunities or behavioral issues
Supervised a group of 10-15 children in an after school program setting
Assisted students in completing homework assignments and projects
Provided emotional support to children struggling with social or academic difficulties
Participated in workshops, trainings and conferences to improve educational skills
Provided assistance to YMCA staff with daily tasks and activities
Associate/Stocker
Hobby Lobby
08.2018 - 01.2019
Delivered products to customer locations on time
Assisted with customer requests and answered questions to improve satisfaction
Exceeded customer satisfaction by finding creative solutions to problems
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Stocked shelves with new merchandise and checked for outdated or damaged items
Demonstrated great teamwork skills with staff members involved in production and transport
Maintained a neat, clean and orderly warehouse environment at all times
Clicklist Associate
Fred Meyer
09.2016 - 03.2018
Verified customer orders for accuracy before bagging groceries for pickup
Processed online orders by retrieving items from storage area and packing them into bags according to grocery list
Troubleshot technical issues related to online ordering process and resolved customer complaints quickly and effectively
Read orders to verify attributes and quantities of merchandise
Demonstrated great teamwork skills with staff members involved in production and transport
Provided excellent customer service by responding to inquiries in a timely manner via phone or email
Checked customer identification at point of sale when required due to age restrictions on certain products
Adhered strictly to company policies regarding health and safety regulations while performing duties
Maintained a clean work station by sweeping floors and wiping down surfaces regularly
Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood
Identified needs of customers promptly and efficiently
Teacher Aide
Tillamook Early Learning Center
10.2015 - 12.2016
Helps assist the teacher, helps with making activities for the kids, and helps with daily activities
Assisted in providing a safe and secure environment for children
Attended professional development workshops to stay current on best practices for early childhood education
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
Monitored student behavior to ensure compliance with rules and expectations set forth by school administration
Taught children foundational skills in colors, shapes and letters
Incorporated music, art, games, books, blocks, puzzles into daily instruction
Observed children to record development
Enhanced sensory abilities by giving children access to numerous textures and shapes
Litter Crew
Oregon Department of Transportation
06.2013 - 08.2015
A summer job during high school picking up trash on the highway
Driving a state van, working a with a team
Education
No Degree -
Lane Community College
Eugene, OR
05.2018
High School Diploma -
Tillamook High School
Tillamook, OR
06.2015
No Degree -
Tillamook Bay Community College
Tillamook, OR
09.2016
Skills
Appointment Scheduling
Early Childhood Education
Teaching
Toddler Care
Call Management
Problem-Solving Abilities
Staff Training
Prioritization
Customer Service
Microsoft Excel
Data Entry
Infant Care
Experience with Children
Classroom Management
Time Management
Organizational Skills
Preschool Experience
Tutoring
Classroom Experience
Curriculum Development
Communication skills
Microsoft word
Computer skills
Inbound and Outbound Calling
Scheduling
Timeline
Office Specialist 2
Oregon Department Of Human Services
05.2024 - Current
Human Service Specialists 1
Oregon Department of Human Services
07.2023 - 05.2024
Head Start Assistant Teacher
Neighbor Impact Head Start
10.2021 - 06.2023
Lead Toddler Teacher
Bend Preschool
02.2021 - 05.2021
Childcare Teacher
YMCA
03.2019 - 02.2021
Associate/Stocker
Hobby Lobby
08.2018 - 01.2019
Clicklist Associate
Fred Meyer
09.2016 - 03.2018
Teacher Aide
Tillamook Early Learning Center
10.2015 - 12.2016
Litter Crew
Oregon Department of Transportation
06.2013 - 08.2015
No Degree -
Lane Community College
High School Diploma -
Tillamook High School
No Degree -
Tillamook Bay Community College
Similar Profiles
Peyton FastPeyton Fast
Child Welfare Caseworker - Permanency at Oregon Department Of Human ServicesChild Welfare Caseworker - Permanency at Oregon Department Of Human Services