Jesse A. Perez

• Provide on-site technical support, troubleshooting service interruptions and resolving connectivity issues efficiently.
• Manage customer provisioning, activation, and configuration of network services to ensure accurate and timely installations.
• Deliver high-quality customer service by educating clients on equipment usage, service features, and issue prevention.
• Maintain strict adherence to company standards, safety protocols, and performance metrics.
• Operate and maintain technical equipment and diagnostic tools to support service reliability.
• Document service calls, update system records, and communicate effectively with dispatch and internal teams.
• Demonstrate professionalism, accountability, and strong work ethic while working independently in field environments.

• Company Overview: Security tech specialist at a petroleum refining location subsidiary of Enterprise Pipeline
• Duties include but not limited to: CCTV monitoring and event creation
• Accident prevention training, along with hazardous material containment
• Report writing and follow up investigation utilizing security systems in place for resolution
• Process entry of critical logistics delivery to the facility working with operations to meet time frame, and applicable production minimums
• Physical security audits and digital security computer software maintenance
• Security tech specialist at a petroleum refining location subsidiary of Enterprise Pipeline
• Ability to work in a fast-paced environments and diverse backgrounds
• Efficient in Microsoft Suite
• 45 WPM
• Physical and procedure specialist
• Trained in hazard recognition safety audits

• Assisted in conducting research into new techniques or technologies.
• Performed regular inspections to ensure equipment was in good working order.
• Assisted with diverse construction challenges to help team and customer.
• Learned and followed safety and emergency procedures.
• Ensured safety regulations were followed at all times.
• Monitored and adjusted machine operations as needed for quality assurance.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Managed multiple tasks simultaneously while maintaining attention to detail.