Jesse A. Phan
Chagrin Falls,Ohio
Summary
Strategic public-sector and nonprofit leader with over a decade of experience in designing and implementing complex, multi-stakeholder initiatives that enhance community impact. Skilled in translating strategic priorities into actionable programs, managing multimillion-dollar budgets, and fostering collaboration among diverse partners to achieve results in dynamic environments.
Overview
13
13
years of professional experience
Work History
Captain
Chagrin Falls Fire Department
Chagrin Falls, USA
02.2013 - Current
- Led strategic planning and operational alignment for public organization with annual budget exceeding $2M, ensuring effective resource allocation and program delivery
- Serve as a senior leader within a municipal public service organization, providing strategic planning, budget oversight, and organizational leadership in partnership with municipal officials, regional agencies, and community stakeholders.
- Partnered with municipal leadership, boards, and external organizations to align resources with long-term community needs, fostering collaboration and enhancing service delivery
- Convene cross-departmental and regional partners to address workforce readiness, service equity, and sustainability
- Evaluated program effectiveness using operational data and community feedback; implemented improvements that enhanced service quality and responsiveness
- Prepare and deliver briefings and presentations for elected officials, boards, and public audiences
- Mentor staff leaders with emphasis on accountability, professional development, and results
Firefighter / Paramedic
City of Lakewood, Division of Fire
Lakewood, USA
01.2017 - Current
- Collaborated across agencies and community organizations in complex urban environment to enhance equitable service delivery and strengthen public trust.
- Coordinated with city departments, schools, and nonprofit partners on initiatives centered around community needs.
- Participated in interagency coordination efforts to align citywide planning and improve service delivery.
Founding Board Member & Secretary
Chagrin Falls Firefighter’s Charitable Foundation
Chagrin Falls, USA
01.2019 - Current
- Founding leader of a nonprofit organization supporting public service agencies through targeted financial assistance and community partnerships.
- Cultivated donor relationships to secure funding for initiatives, strengthening community impact., municipal leaders, and nonprofit partners to strengthen organizational capacity
- Contributed to board governance, strategic planning, and fiduciary oversight, ensuring organizational accountability.
- Facilitated proposal review, resource allocation, and due diligence to align initiatives with community priorities.
Instructor
Cuyahoga Community College – Fire Academy
, USA
04.2024 - Current
- Delivered post-secondary instruction focused on applied learning and evaluation to enhance workforce readiness.
Education
Master of Public Administration - Public Sector Leadership & Policy
The Ohio State University
Master of Business Administration -
University of Phoenix
Bachelor of Business Management -
Kent State University
Associate of Arts - Fire Science
Lakeland Community College
Skills
- Strategic Program Design & Execution
- Problem Solving
- Cross-Sector Partnership Development
- Community & Stakeholder Engagement
- Budget Management & Resource Stewardship
- Performance Measurement & Evaluation
- Board & Public Communication
- Policy Navigation & Systems Thinking
- Team Leadership & Talent Development
Websites
Leadership Governance And Professional Development
- Executive Leadership Certificate, Ohio Fire Executive Program
- National Fire Academy, Leadership, Strategy & Organizational Management
- Advanced training in public-sector budgeting, organizational leadership, and intergovernmental coordination
Community Impact And Strategic Initiatives
- First Act: A Community Response Initiative, Designed and led a community-based initiative focused on mentorship, public education, and early intervention through cross-sector partnerships.
- Regional Collaboration Initiatives, Facilitated coordination among agencies to align resources and training strategies.
- Public Education & Outreach Programs, Developed inclusive, data-informed campaigns addressing safety and resilience.
Timeline
Instructor
Cuyahoga Community College – Fire Academy
04.2024 - Current
Founding Board Member & Secretary
Chagrin Falls Firefighter’s Charitable Foundation
01.2019 - Current
Firefighter / Paramedic
City of Lakewood, Division of Fire
01.2017 - Current
Captain
Chagrin Falls Fire Department
02.2013 - Current
Master of Public Administration - Public Sector Leadership & Policy
The Ohio State University
Master of Business Administration -
University of Phoenix
Bachelor of Business Management -
Kent State University
Associate of Arts - Fire Science
Lakeland Community College