Jesse Arrington
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
Montgomery, AL
07.2020 - Current
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Notified customers of delays to decrease calls to support.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Kept accurate logs of all deliveries and trips.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Contacted customers prior to delivery to coordinate delivery times.
Banking Customer Service Representative
SYKES
Remote, AL
01.2019 - 07.2020
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and reported them to the supervisor.
- Processed loan applications and verified documentation for accuracy.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers about new products or services available through the bank.
- Conducted research into customer questions or problems using available resources.
- Assisted members in managing online services and achieving daily banking needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Technical Support Representative
Concentrix
Remote, AL
01.2018 - 07.2019
- Created reports on customer complaints and feedback for management review.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Documented all activities related to technical support including processes, updates, changes made.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot customer inquiries related to software and hardware issues.
- Diagnosed system errors and implemented solutions to resolve them.
Education
High School Diploma -
Carver Senior High School
Montgomery, AL05-2017
Some College (No Degree) - Administrative Assistance and Secretarial Science
Alabama State University
Montgomery, ALSkills
- Dispatch Communication
- Payment Collection
- Order Verification
- Package scanning
- Cargo Handling
- Delivery Scheduling
- Safe Driving
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Documentation
- Time management skills
- Inbound and Outbound Calling
- Complaint resolution
- Technical Support
- Critical Thinking
- Clerical Support
- Researching
- Microsoft Office expertise
- Microsoft Excel
- Active Listening
- Reading Comprehension
- Administrative Support
- Typing proficiency
- Multi-Task Management
- Professional telephone demeanor
Accomplishments
- Employee of the month
- always achieved metric goals
- received awards for excellent customer service and surveys
Timeline
Delivery Driver
Fed Ex Ground
07.2020 - Current
Banking Customer Service Representative
SYKES
01.2019 - 07.2020
Technical Support Representative
Concentrix
01.2018 - 07.2019
High School Diploma -
Carver Senior High School
Some College (No Degree) - Administrative Assistance and Secretarial Science
Alabama State University