Jesse Athumani-Doak
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Merchandising Assistant Store Manager
Lowe's #642
07.2023 - Current
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
Specialty Assistant Store Manager
Lowe's #3350 & #604
02.2020 - 07.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Store Manager of Operations
Lowe's #604
02.2019 - 02.2020
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Implemented theft prevention policies to minimize potential stock loss.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
Specialty Assistant Store Manager
Lowe's #1140
03.2014 - 02.2019
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Department Manager
Lowe's #1161
07.2010 - 02.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Flooring Sales Specialist
Lowes #671
09.2008 - 03.2010
- Assisted customers with selecting appropriate floor types and styles.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Discussed pricing, additional charges and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
Team Lead - Windows and Walls
Lowes #671
06.2007 - 09.2008
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Washington High School
Washington, PA06.2006
Skills
- Inventory Management
- MS Office
- Relationship Building
- Verbal and Written Communication
- Customer Service
- Staff Training
- Attention to Detail
- Team Leadership
- Strategic Planning
- Coaching and Mentoring
- Analytical Thinking
- Safety Monitoring
Timeline
Merchandising Assistant Store Manager
Lowe's #642
07.2023 - Current
Specialty Assistant Store Manager
Lowe's #3350 & #604
02.2020 - 07.2023
Assistant Store Manager of Operations
Lowe's #604
02.2019 - 02.2020
Specialty Assistant Store Manager
Lowe's #1140
03.2014 - 02.2019
Department Manager
Lowe's #1161
07.2010 - 02.2014
Flooring Sales Specialist
Lowes #671
09.2008 - 03.2010
Team Lead - Windows and Walls
Lowes #671
06.2007 - 09.2008
High School Diploma -
Washington High School
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