Jesse Baker
Beaverton,OR
Summary
Detail-oriented office administrator with a proven track record in streamlining operations and enhancing team collaboration. Skilled in communication, multitasking, and problem-solving, ready to contribute to organizational efficiency. Skilled in Japanese language proficiency
Overview
28
28
years of professional experience
Work History
Ofice Administrating
Loomis Construction
Portland, OR
08.2014 - Current
- Streamlined office operations by implementing efficient filing and data management systems.
- Coordinated scheduling for project meetings, ensuring timely communication among teams.
- Managed procurement of office supplies, reducing costs through strategic vendor negotiations.
- Developed and maintained comprehensive project documentation to enhance team collaboration.
- Oversaw daily office activities, ensuring compliance with company policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Bilingual Customer Service Representative
Aetna
Seattle, WA
04.2009 - 01.2012
- Provided bilingual support to diverse customer inquiries, ensuring clarity and understanding.
- Translated Japanese hospital invoices and receipts into English
- Resolved complex issues efficiently through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance customer service processes and workflows.
- Trained new team members on best practices for customer interaction and service excellence.
- Gained customer trust by providing knowledgeable and accurate information in both English and Japanese.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
Complaint Analyst
Washington State Attorneys Generals Office
Vancouver, WA
03.2007 - 04.2009
- Analyzed consumer complaints to identify trends and recommend actionable solutions.
- Collaborated with legal teams to ensure compliance with regulations and policies.
- Conducted thorough investigations into complaints, ensuring accurate documentation and reporting.
- Mentored junior analysts on best practices in complaint analysis and reporting techniques.
- Increased resolution rates by developing clear communication channels with customers throughout the complaint process.
- Conducted thorough investigations into customer complaints, gathering all necessary evidence to make informed decisions on resolutions.
ESL Teacher Public School Iishi Elementary School
Okayama Prefectural Board of Ducation
Okayama City, Okayama Prefecture, Japan
04.2004 - 03.2006
- Developed engaging lesson plans to enhance language acquisition and cultural understanding.
- Facilitated immersive classroom activities to promote student participation and communication skills.
- Assessed student progress through regular evaluations and tailored instructional strategies accordingly.
- Collaborated with colleagues to create cross-curricular projects that integrate language learning with other subjects.
- Mentored new teachers in effective ESL practices, fostering a collaborative educational environment.
- Educated students in basics of English grammar and conversational speaking.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
IPAL Kagawa
ESL English Teacher
Takamatsu, Kagawa Japan
08.1999 - 04.2004
- Developed engaging lesson plans tailored to diverse student needs.
- Implemented innovative teaching methods to enhance language acquisition and retention.
- Facilitated interactive classroom activities promoting student participation and collaboration.
- Assessed student progress regularly, providing constructive feedback for continuous improvement.
- Organized extracurricular activities that fostered cultural exchange and language practice.
- Utilized technology effectively to support virtual learning environments and resources.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
ESL Highschool Teacher
Kagawa Seiryo Junior and Senior High School
Takamatsu, Kagawa Japan
01.1998 - 04.2004
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Fostered a positive classroom environment promoting respect, collaboration, and academic growth.
- Assessed student performance regularly, providing tailored feedback for continuous improvement.
- Collaborated with faculty to design curriculum aligned with educational standards and best practices.
- Organized extracurricular activities to promote student engagement and community involvement.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Associate of Science - General Studies
Clark College
Vancouver, WA05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Cross-cultural communication
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Japanese
Professional Working
Timeline
Ofice Administrating
Loomis Construction
08.2014 - Current
Bilingual Customer Service Representative
Aetna
04.2009 - 01.2012
Complaint Analyst
Washington State Attorneys Generals Office
03.2007 - 04.2009
ESL Teacher Public School Iishi Elementary School
Okayama Prefectural Board of Ducation
04.2004 - 03.2006
IPAL Kagawa
ESL English Teacher
08.1999 - 04.2004
ESL Highschool Teacher
Kagawa Seiryo Junior and Senior High School
01.1998 - 04.2004
Associate of Science - General Studies
Clark College