Jesse Barcenas
Irvine,CA
Summary
Detail-oriented Assistant Service Manager with proven history of testing and evaluating service options to offer quality resolutions with superior service and clear resident communication. Experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
4
4
years of professional experience
Work History
Assistant Service Manager
Irvine Company Apartment Communities
04.2023 - Current
- Met with on-site team to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Guided techs on proper repair, tool usage, and equipment operation.
- Resolved customer complaints in professional and timely manner.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive team improvements.
- Provided managerial and service technician support to multiple properties
- Provided support to new associates through on-boarding process
- Performed service request, unit turns, and preventative maintenance work
- Ensured community common areas and grounds are maintained according to company standards
Service Technician
Irvine Company Apartment Communities
07.2019 - 04.2023
- Performed service requests, unit turns and preventative maintenance work throughout community (HVAC, Painting, Plumbing, Electrical, Appliances, PMOI)
- Responsible for inventory of parts and appliances; responsible for general maintenance and orderliness of facilities
- Completed property preventative maintenance and preventative maintenance on required systems and equipment
- Lead, developed, and coached all maintenance associates; scheduled daily activities, maintenance service requests, unit turns, and projects
- Inspected/resolved hazards on community grounds
- Inspected/resolved quality control issues on community grounds
- Completed final inspections for move-outs, scheduled painting, janitorial, carpet/floor replacements; resolved quality control issues with vendors
- Lead monthly safety training for maintenance team
- Helped complete MORs; ensured costs are minimized and adhered to budget, prepared recovery plans
- Monitored key performance metrics; ensured plans are in place to achieve company targets
Education
High School Diploma -
El Camino High School
Oceanside, CA2013
Skills
- Customer Relationship Management
- Attention to Detail
- Project Management
- Diagnosis and Troubleshooting
- Maintenance and Repair
- Task Delegation
- KPI Monitoring
- Vendor Sourcing
- Inventory Management
- Verbal and Written Communication
- Analytical Thinking
- Coordinate Work
Accomplishments
Awarded technician of the year (2020) for outstanding customer service and leading team through major on-site project (replacement of building access system)
Timeline
Assistant Service Manager
Irvine Company Apartment Communities
04.2023 - Current
Service Technician
Irvine Company Apartment Communities
07.2019 - 04.2023
High School Diploma -
El Camino High School
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