Jesse Beckett
Riverview,FL
Summary
Resolute professional with direct experience in technical troubleshooting, system installations, and customer service. Proven ability to diagnose and resolve technical issues, manage system updates, and install applications across Windows operating systems. Adept at delivering exceptional customer support in high-paced environments such as call centers and hybrid customer service roles.
Proficient administrative professional experienced in data entry, document management, and file preparation. Top-notch communicator with good time management and problem-resolution skills. Professional with high standards and results-oriented mindset, bringing extensive experience in grading and evaluation. Strong focus on collaboration and reliability, adaptable to changing needs. Skilled in maintaining accuracy, consistency, and providing constructive feedback, valued for integrity and attention to detail.
Overview
8
8
years of professional experience
Work History
Paper Grader
Data Recognition Corporation (Temp)
04.2025 - 06.2025
- Collaborated with other graders to ensure a fair and balanced assessment of all students'' efforts.
- Completed on-the-job training to learn correct methods for identifying defects.
- Enhanced grading accuracy by implementing efficient assessment tools and rubrics.
- Ensured compliance with departmental and institutional policies during all grading activities.
Paper Grader
Measurement Inc ( Temp )
04.2023 - 06.2023
- Graded raw materials based on checklist of quality standards.
- Improved student performance by providing constructive feedback on assignments and tests.
- Removed items of inferior grades from production lines and collected for alternate use or disposal.
- Managed deadlines effectively, ensuring timely completion of all required tasks while maintaining high-quality standards throughout the evaluation process.
Customer Service Hybrid (Seasonal)
HSN
09.2019 - 03.2020
- Managed both service and sales calls for Home Shopping Network in a hybrid, remote environment.
- Assessed customer needs and upsold relevant products and services to boost sales.
- Provided billing information, processed payments, and assisted customers with payment option setups.
- Asked targeted questions to identify service needs and accurately entered data into the system.
- Educated customers on special pricing offers and company products.
- Collaborated with supervisors to develop initiatives aimed at improving customer service.
- De-escalated customer concerns with a calm and professional demeanor.
- Escalated complex issues and inventory concerns to supervisors for resolution.
- Documented customer interactions to track requests, issues, and solutions.
- Built strong customer relationships and supported business growth by delivering detailed product knowledge.
- Analyzed account and service history to identify trends and potential issues.
Support Specialist / IT Administrator
Himagine Solutions
07.2017 - 06.2018
- Provided excellent customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and phone, delivering accurate and up-to-date information.
- Managed incoming calls from clients, offering clear and informative responses to their questions.
- Reviewed files, records, and critical information to ensure accuracy and adherence to company policies.
- Greeted visitors warmly, answered phone calls, and managed the front desk.
- Improved customer satisfaction by resolving issues quickly and efficiently.
- Organized files, created spreadsheets, faxed reports, and scanned documents as needed.
- Managed over 30 daily phone calls, directing them to the appropriate departments when necessary.
Education
Bachelor Of Science - Network & Communication Management
Devry University
Tampa, FL04.2016
Associate Of Science - Network Systems Administration
Devry University
Tampa, FL04.2014
Skills
- Technical Troubleshooting
- Customer engagement
- Troubleshooting challenges
- Computer Maintenance
- Call Center Experience
- Inbound & Outbound Calling
- Application Installations
- Software: MS OFFICE, EXCEL Spreadsheets
- Operating Systems: Windows
- Problem-solving
- Data entry
- Documentation
- Technical support
Timeline
Paper Grader
Data Recognition Corporation (Temp)
04.2025 - 06.2025
Paper Grader
Measurement Inc ( Temp )
04.2023 - 06.2023
Customer Service Hybrid (Seasonal)
HSN
09.2019 - 03.2020
Support Specialist / IT Administrator
Himagine Solutions
07.2017 - 06.2018
Associate Of Science - Network Systems Administration
Devry University
Bachelor Of Science - Network & Communication Management
Devry University
Similar Profiles
Breia AnthonyBreia Anthony
Test Scorer at Data Recognition CorporationTest Scorer at Data Recognition Corporation
Diamond HensleyDiamond Hensley
Test Scorer at Data Recognition CorporationTest Scorer at Data Recognition Corporation
Yasmeen LozadaYasmeen Lozada
Test Scorer at DRC - Data Recognition CorporationTest Scorer at DRC - Data Recognition Corporation
Latoya ClarkLatoya Clark
Dual Medicare/Marketplace Agent at MaximusDual Medicare/Marketplace Agent at Maximus
Magda GentillonMagda Gentillon
Patient Safety Sitter at Brandon Regional HospitalPatient Safety Sitter at Brandon Regional Hospital