Jesse Behm
Scottsdale,AZ
Summary
Currently employed as a Regional Manager. Hybrid Regional Manager of (5) teams and Vendor Manager of insurance working daily to sell our product, managing teams inside a call center and observing KPI's, develop training and strategy to grow the company, breaking down every process and making it better, and bringing out the best in every employee or teammate.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager/Marketing and Sales Manager
CRS
Scottsdale, AZ
10.2023 - Current
- Hybrid Regional Manager of (5) teams and Vendor Manager of insurance working daily to sell our product, managing teams inside a call center and observing KPI's, develop training and strategy to grow the company, breaking down every process and making it better, and bringing out the best in every employee or teammate
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Private Client Portfolio Manager
Loan Care
Chandler, AZ
02.2018 - 11.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented new strategies for improving customer experience through better communication channels such as email, text messaging or web chat support.
- Analyzed business performance data and forecasted business results for upper management.
- Set and managed performance benchmarks for call center employees.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Produced thorough, accurate and timely reports of project activities.
- Managed escalated customer complaints, ensuring timely and effective resolution.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Developed training materials for new hires on how to handle different types of calls effectively.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and implemented procedures for handling customer inquiries and complaints.
- Participated in recruitment activities such as interviewing prospective candidates.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Education
Bachelor of Arts - Organizational Management
Concordia University
Saint Paul, MN08-2001
Skills
- Marketing
- Skype
- Financial management
- Key performance indicators
- Shift scheduling
- Business planning
- Staff training and development
- Performance evaluations
- Employee onboarding
- Policy and procedure development
- Strategic planning
- Conflict resolution
- Project planning
- Recruiting and interviewing
- Operations management
- Coaching and mentoring
- Business development
- Risk management
Certification
Dale Carnegie Trained, 2025
Accomplishments
- Dale Carnegie Graduate
- Quarterly Top Performing Manager
- Team Manager of The Year
Timeline
Manager/Marketing and Sales Manager
CRS
10.2023 - Current
Private Client Portfolio Manager
Loan Care
02.2018 - 11.2022
Dale Carnegie Trained, 2025
Bachelor of Arts - Organizational Management
Concordia University
Similar Profiles
Ardawin Al-zuhairiArdawin Al-zuhairi
Project Manager at CRSProject Manager at CRS
Mohammed Ahmed AbdallaMohammed Ahmed Abdalla
Assistant Project Officer at CRSAssistant Project Officer at CRS
GEORGE FRIASGEORGE FRIAS
Residential Services Specialist at CRSResidential Services Specialist at CRS