Jesse Bertucci
Myrtle Beach,SC
Summary
With a robust background in sales and a passion for fostering strong client relationships, I bring extensive experience to the table. My career journey has equipped me with an understanding of the sales and client relations, allowing me to identify client needs and tailor solutions to meet them. Moreover, my dedication to personalized customer service has consistently earned praise and loyalty from clients. Whether it’s guiding clients through the product demonstrations or providing ongoing support, I prioritize understanding and addressing their unique requirements. I thrive on the satisfaction of ensuring clients feel valued and supported throughout their journey, fostering lasting partnerships built on trust and mutual success.
Overview
5
5
years of professional experience
Work History
Associate District Manager
Adp
07.2023 - Current
- Acting resource for small business owners, when it comes to ever-changing government regulations.
- Consultative resource to guide new businesses starting up, and assist & analyze the processes of existing businesses.
- Foster relationship with current clients and ensure that they are receiving the services that they need.
- Managed over 300 clients in my assigned territory
- Partner with Chase Small Business bankers to service their clients as well as bring business back to their branch.
- Work with CPA's in order to uncover potential opportunities.
- Increased sales in my territory by 40%
- Negotiated terms and contracts with clients to maintain profitable sales.
Sales Development Representative
Netchex
02.2023 - 07.2023
- Cold-called prospective customers to build relationship.
- Evaluated competitors and performed market research.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Scheduled an average of 10 appointments per week.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Customer Service Representative
Netchex
02.2022 - 03.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Associate Banker
JP Morgan Chase & Company
01.2021 - 02.2022
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Established rapport with new clients to increase satisfaction and loyalty.
- Provided advice on different bank products and financial options.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
Sales Advisor
Verizon Wireless
10.2019 - 01.2021
- Achieved or exceeded company-defined sales quotas.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Used customer insights to develop innovative sales strategies to increase sales.
- Demonstrated features, answered questions and offered solutions.
Sales Associate
Best Buy
12.2018 - 10.2019
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2016
Bachelor of Science -
Southeastern Louisiana University
Hammond, LASkills
- Professional Demeanor
- Territory Management
- Client Relationship Building
- Teamwork and Collaboration
Skills
benefits, change management, event planning, hiring, leadership, leadership development, marketing, market, meetings, office, navigation, networks, personnel, policies, progress, recruitment, risk management, strategic
Timeline
Associate District Manager
Adp
07.2023 - Current
Sales Development Representative
Netchex
02.2023 - 07.2023
Customer Service Representative
Netchex
02.2022 - 03.2023
Associate Banker
JP Morgan Chase & Company
01.2021 - 02.2022
Sales Advisor
Verizon Wireless
10.2019 - 01.2021
Sales Associate
Best Buy
12.2018 - 10.2019
High School Diploma -
Fontainebleau High School
Bachelor of Science -
Southeastern Louisiana University