Jesse Bidwell
South Saint Paul,MN
Overview
15
15
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
04.2020 - Current
- Acted as primary contact for veterans and providers.
- Provided backup support to imaging department staff by checking in patients, running daily reports, answering phones and scheduling appointments.
- Utilize various electronic data processing (EDP) system including Vista, Healthlevel, and CPRS to maintain and record patient data and generate reports.
- Mailed patient appointment letters.
- Performed clerical duties, such as word processing, data entry, and filing.
- Gathered important medical information from patients that could be a contraindication to an exam.
- coordinated with supervisors to help make area more efficient and improve communication between staff and patients.
- Insured Compliance of national and local directives.
Housing Advocate
Breaking Barriers MN
11.2019 - 10.2021
- Assisted patients with handling daily chores and errands by transporting to appointments and local stores.
- Assisted disabled clients in any way necessary to facilitate independence and well-being through organizational skill learning,
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Worked to improve and enhance patient lives through effective and compassionate care
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Identified service gaps and located needed resources for individuals, including housing, work placement, and other support services.
Safety and Security Manager
Valleyfair
03.2017 - 09.2019
- Responsible for training new safety and security associates.
- Oversaw day to day security and medical operations.
- Oversaw team of up to 90 seasonal safety and security associates.
- Managed administrative duties including scheduling and performance evaluations.
- Identified, developed, implemented and maintained security protocols for organization.
- Assessed ongoing risk factors and recommended improvements to senior management.
- Facilitated occupational safety meetings
- Handled inquiries, questions and concerns in terms of training.
- Demonstrated strong commitment to quality care through continuous training and development.
- Supervised grounds, employee entrances and exits, and security officers on duty.
- Adapted to different security and medical situations to adjust workflow covering changing needs.
- Managed schedules and enforced polices.
- Reviewed investigation paperwork from other officers to ensure documentation is complete and accurate.
- collaborated with third party organizations to develop emergency response plans.
- Maintained records of medical incidents and followed up with guests and associates.
- Resolved guest comments and complaints pertaining to the safety and security department.
- Participated in management and director huddles and team meetings to manage, plan, and problem solve.
- Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and guest needs.
Health Care Specialist (Combat Medic) 68W
United States Army
06.2009 - 02.2017
- Performed basic and advanced patient assessments.
- Medical terminology proficient
- Assisted physicians in examining patients, and entering medical evidence into data processing systems
- Responded to dispatched emergency assignments quickly and safely
- Able to see necessity for examinations, reexaminations or opinions in order to determine existence of or to evaluate disabilities resulting from disease or injury.
- Trained Soldiers in classes including Combat Lifesaver's courses and basic soldiering tasks
- Demonstrated high standards of performance, including teamwork, communication, and compassion
- Assisted with mail distribution, equipment inventory identification, relocation of labs, offices and equipment
- Completed required medical and program reports and maintained medical records system, program filing system and EDP, following clinic standard operating procedures.
- Maintained accurate log of all requests for medical information and records.
- Maintained accuracy, completeness and security of medical records and health information.
- Scheduled patients for appointments and follow up care with proper providers.
- Collaborated with patients and providers to provide support for care plans.
- In-processed and out-processed patients, medical records and other important information.
- Contacted patients reminding them of scheduled appointments.
- Provided patient education to ensure compliance with all care plans.
Education
Bachelor of Arts - Social Sciences
Metropolitan State University
Saint Paul, MN2026
Certificate: Emergency Medicine - Health Care Specialist Training
Fort Sam Houston
San Antonio, TX2010
Associate of Applied Science - Audio Production and Recording
The Institute of Production And Recording
Minneapolis, MN2006
Skills
- Sound decision making
- Complaint resolution
- Patient records maintenance
- Medical terminology proficient
- Excellent Communication Skills
- Time management
- Team management
- Excellent Customer Service Skills
- Project management
- Report preparation
- Knowledge of HIPPA and PII practices
- Microsoft Office Proficient
Accomplishments
- Named Employee of the Month for the Minneapolis VA Health Care System, October 2023.
- United States Army awards include the Combat Medic Badge, Army Good Conduct Medal x2, The Army Commendation Medal x3
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
04.2020 - Current
Housing Advocate
Breaking Barriers MN
11.2019 - 10.2021
Safety and Security Manager
Valleyfair
03.2017 - 09.2019
Health Care Specialist (Combat Medic) 68W
United States Army
06.2009 - 02.2017
Bachelor of Arts - Social Sciences
Metropolitan State University
Certificate: Emergency Medicine - Health Care Specialist Training
Fort Sam Houston
Associate of Applied Science - Audio Production and Recording
The Institute of Production And Recording